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  1. #1
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    Plethora of problems with Philips SHD9200/10 and SHD9000/10

    Hi there,

    I started out with a Philips SHD9200/10 in September of last year. Quite quickly, this headphone had several issues of which the most serious being that it would randomly stop working although the headphones and station would both still be powered. The only way to get sound back would be to take out the batteries from the headphone, put them back in, and turn them back on, and wait until it would drop again at some random time.

    I contacted customer service (Dutch Philips customer service as I am based in the Netherlands) and they sent me a new pair of headphones. This pair had exactly the same problem straight out of the box, and in addition the charging station would blink on the 'analogue' light when it was charging instead of the actual, red 'charging' light (to me indicating that there could be something wrong with the station in addition to the headphones). I quickly gave up on that one, contacted customer service again and they sent me a SHD9000/10.

    However (you guessed it) this one also drops at seemingly random intervals and would similarly need to be reset by replacing the batteries.

    I have tried several things to fix the problems for all three headphones:
    • Got new, regular batteries and would not put it on the charger
    • Got new, chargable batteries
    • Swapped the power cables between the various sets
    • Bought new audio cables instead of the ones delivered with the headphones
    • Tried sitting at different distances (I normally sit within 1 meter of the station)
    • Used different sockets throughout the house
    • Used the headphones in different locations in the house
    • Tried the headphones on different machines (normally use it on my pc, sometimes on a record player)


    None of these attempts changed the problem whatsoever.

    To make matters worse, the only somewhat use-able headphone (the very first SHD9200) now has the additional problem that the station randomly loses power such that I have to take out the power-cable and put it back in to reset it. Combined with the random dropping of the headphones themselves, listening to any music for more than 15-20 minutes has become impossible.

    The times I contacted customer service they never really knew what could solve the problems and they'd just send me a new one. I am a bit sick of this so I was hoping anyone would have a suggestion about what could potentially fix these problems (preferably for the 9200, since it is much more comfortable than the 9000).

    Thanks!

  2. #2
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    Hello,

    Please make sure that:

    - There is power supply for the transmitter.
    - The batteries in the headphone are inserted correctly and are charged.
    - The transmitter is properly connected to the audio source (such as TV, HiFi or PC).
    - The correct attenuation of audio input signal (ATT) is selected:

    1. For portable CD player, MP3 player or other devices with 3.5mm triport socket output, switch ATT to 0dB.
    2. For HiFi, TV, DVD player or other devices with RCA socket output, switch ATT to -8dB.
    3. For audio devices with 6.3mm headphone output, use the supplied 3.5mm- 6.3mm stereo adaptor plug.
    4. The audio source (such as TV, HiFi or PC) is not muted.
    5. The audio signal for the transmitter is high enough. To increase the audio signal, slowly increase the volume level of the audio source (such as TV, HiFi or PC).

    Kind regards,
    Philips Moderation Team

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    Dear Users,

    There is no active discussion on this topic for quite some time. Therefore, we may close the topic for the moment. In case you want to discuss further, you may start a new topic or send me a PM to re-open the topic.

    Thanks for your understanding in advance!

    Kind regards,
    Philips Moderation Team

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