Results 1 to 5 of 5
  • Topic Tools
  • Display
  • Bookmark and Share
  1. #1
    New Member
    Points: 163, Level: 2
    Level completed: 13%, Points required for next Level: 87
    Overall activity: 7.0%
    Achievements:
    New Achievement!31 days registered100 Experience Points

    Join Date
    Feb 2014
    Posts
    2
    Points
    163
    Level
    2
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    Problem connecting Internet Radio

    Hello,

    I have had my WAS6050 for a while now, and the Internet radio worked fine until I changed my Internet router and now, after I set up the new configuration (with WPA2-PSK encryption key etc.), when I try to connect to the Internet Radio, I get the message "Cannot connect to Internet Server"...
    Any solution?

    Thanks,
    Delphine

  2. #2
    Moderator
    Points: 11,943, Level: 32
    Level completed: 99%, Points required for next Level: 7
    Overall activity: 64.0%
    Achievements:
    New Achievement!Overdrive1 year registered10000 Experience Points
    Philips - Rafal's Avatar
    Join Date
    Oct 2013
    Posts
    2,152
    Points
    11,943
    Level
    32
    Thanks
    37
    Thanked 65 Times in 61 Posts
    Rep Power
    10
    Dear lelievred,

    Kindly try the below diagnosis:

    1. Check the internet access (visiting some websites) of the network by using other devices such as smartphone, PC etc. Contact your ISP if other devices have also no internet access.
    2. Reboot the device by pulling AC-cord and re-connecting.
    3. Run factory reset to check if it can work again.
    4. If it still doesn't work, please send me the following info via private message: wired MAC-ID and the product registration ID.

    Kind regards,
    Philips Moderation Team

  3. #3
    New Member
    Points: 163, Level: 2
    Level completed: 13%, Points required for next Level: 87
    Overall activity: 7.0%
    Achievements:
    New Achievement!31 days registered100 Experience Points

    Join Date
    Feb 2014
    Posts
    2
    Points
    163
    Level
    2
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Hello,

    None of the suggested procedures are working, so I send you the info you requested:

    wired MAC-ID: is this the WLAN MAC ID? --> 00903E931C70
    product registration ID: is this the serial number? --> BU1A0843000251

    Let me know if I provided you with the correct details.



    Thanks

    Delphine

  4. #4
    Moderator
    Points: 11,943, Level: 32
    Level completed: 99%, Points required for next Level: 7
    Overall activity: 64.0%
    Achievements:
    New Achievement!Overdrive1 year registered10000 Experience Points
    Philips - Rafal's Avatar
    Join Date
    Oct 2013
    Posts
    2,152
    Points
    11,943
    Level
    32
    Thanks
    37
    Thanked 65 Times in 61 Posts
    Rep Power
    10
    Hi Delphine,

    I have sent you a pm. Please check your inbox.

    Kind regards,
    Philips Moderation Team

  5. #5
    Moderator
    Points: 4,962, Level: 20
    Level completed: 78%, Points required for next Level: 88
    Overall activity: 100.0%
    Achievements:
    New Achievement!31 days registeredOverdrive1000 Experience Points
    Awards:
    Frequent Poster
    Philips - Katerina's Avatar
    Join Date
    Jun 2015
    Posts
    2,334
    Points
    4,962
    Level
    20
    Thanks
    2
    Thanked 9 Times in 9 Posts
    Rep Power
    3
    Hello participants of the thread and forum members in general!

    Hopefully your issue was dealt with and you are no longer facing it. Since the thread has been silent for some time now, I will proceed by closing it. If you still have the same question about the same issue or any similar issues arise feel free to start a new thread or contact one of us moderators to open this thread again.

    Kind regards
    Philips – Katerina

Similar Topics

  1. LastFM and Spotify Radio (the two best things about internet radio)
    By expuddle in forum Sound: Streamium MCi series (MCi900| Mci8080| MCi730| MCi500| MCi298)
    Replies: 1
    Last Post: 08-27-2015, 12:23 PM
  2. Use of Internet Radio
    By IRadio-Listener in forum Sound: Mini/Micro Audio System Product Support
    Replies: 2
    Last Post: 08-24-2015, 08:45 AM
  3. WAS6050 - Internet Radio/Cannot connect to Internet Server
    By Fendel in forum Sound: Other Wireless Audio Models
    Replies: 9
    Last Post: 08-21-2015, 09:53 AM
  4. internet radio ?
    By brunnies in forum Sound: Streamium NP Series (NP3900|NP3700|NP3500|NP3300|NP2900)
    Replies: 7
    Last Post: 05-30-2013, 05:50 AM
  5. connecting bdp3300 to pc and internet
    By JANVOS in forum Blu-ray: BDP2000 & 3000 Series
    Replies: 2
    Last Post: 01-18-2013, 09:14 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •