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Topic: Hts5563m2/12

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  1. #1
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    Angry Hts5563m2/12

    Hi,

    my HTS5563M2/12 after being successfully upgraded to 1.13.30 on December 2013, then from time to time, will not be controlled by the remote control of the Philips TV 46PFL5507H/12 via HDMI/CEC to listen to the TV sound through it because it says that it found a new software, but this software is still 1.13.30 so I have to skip the upgrade, restart TV and HTS and then it works again.

    I wrote for this problem but also have another problem, sometimes HTS5563M2/12 is no more controllable, nor by it's remote control, neither by buttons on the device, for example expelling a DVD is impossible, I have to power it off by removing the power cord.

    Thanks and have a nice day.

  2. #2
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    Hello,

    Please make sure that EasyLink is enabled in both devices.
    Also you might want to apply factory settings in Hts5563m2/12 and check if the issue persists.

    Kind regards,
    Philips Moderation Team
    Last edited by Philips - Rafal; 02-24-2014 at 10:30 AM.

  3. #3
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    Dear Users,

    There is no active discussion on this topic for quite some time. Therefore, we may close the topic for the moment. In case you want to discuss further, you may start a new topic or send me a PM to re-open the topic.

    Thanks for your understanding in advance!

    Kind regards,
    Philips Moderation Team

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