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  1. #1
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    Htl9100 sound drop outs

    Hello

    I recently purchased the Philips htl9100 sound bar and have been impressed with the overall sound quality.

    However I have the same problem that has been reported several times on this forum regarding the sound dropping out which have been said to be by design. I have the problem with general tv with sound dropping out between adverts and also with consoles such as the PS3 if the sound is quiet for a moment, the sound bar cuts out and takes several seconds to recover when sound starts again. I have tried like many different cables, different outputs, etc to no avail.

    I do not think this problem is anything to do with different sound types and more that the sound bar appears to be designed to mute if there is no sound coming through.

    Please can you advise what is being done to resolve this ? If there is not a solution, I will be requesting a refund as this appears to a significant design flaw.

    Regards

    Antony harris

  2. #2
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    Philips - Rafal's Avatar
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    Dear Antony,

    I apologise for late reply.

    This phenomenon happens when the audio format for TV advertisement is different from that for TV programs. Therefore, when there is a transition between advertisement and TV programme, there is an audio format switch (PCM change to Dolby Surround and vice versa). This may generate a noise in some cases.

    To prevent this unpleasant noise, your Philips device is designed to mute the sound output during the switch of audio formats. This is the reason why you notice the short moment of sound dropout.

    To avoid this, set the audio output of your TV (or Set-top box) as PCM output. Refer to the user manual of your TV (or Set-top box) for instructions on setting the audio output.

    Kind regards,
    Philips Moderation Team

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    Quote Originally Posted by Philips - Rafal View Post
    Dear Antony,

    I apologise for late reply.

    This phenomenon happens when the audio format for TV advertisement is different from that for TV programs. Therefore, when there is a transition between advertisement and TV programme, there is an audio format switch (PCM change to Dolby Surround and vice versa). This may generate a noise in some cases.

    To prevent this unpleasant noise, your Philips device is designed to mute the sound output during the switch of audio formats. This is the reason why you notice the short moment of sound dropout.

    To avoid this, set the audio output of your TV (or Set-top box) as PCM output. Refer to the user manual of your TV (or Set-top box) for instructions on setting the audio output.

    Kind regards,
    Philips Moderation Team

    Hi,

    I have a similar problem.
    I get the drop outs in the middle of the tv show, not when switching to commercials.
    I've just noticed it on one tv show on one channel.

    What can that be?

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    Hi zappe,

    Does it happen with other tv shows/other channels as well?

    Kind regards,
    Philips Moderation Team

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    Quote Originally Posted by Philips - Rafal View Post
    Hi zappe,

    Does it happen with other tv shows/other channels as well?

    Kind regards,
    Philips Moderation Team
    What I've noticed only on that channel.

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