Results 1 to 13 of 13
  • Topic Tools
  • Display
  • Bookmark and Share
  1. #1
    New Member
    Points: 112, Level: 1
    Level completed: 62%, Points required for next Level: 38
    Overall activity: 0%
    Achievements:
    New Achievement!7 days registered100 Experience Points

    Join Date
    Mar 2014
    Posts
    7
    Points
    112
    Level
    1
    Thanks
    0
    Thanked 1 Time in 1 Post
    Rep Power
    0

    HTS 9520 Unknow Disc

    Os discos em Blu Rays da Warner não tocam no aparelho, mesmo com todas as atualizações feitas. Ajuda!

    Warner´s Blu Ray discs do not play on the BDP, even with all current updates. Help!

  2. #2
    New Member
    Points: 112, Level: 1
    Level completed: 62%, Points required for next Level: 38
    Overall activity: 0%
    Achievements:
    New Achievement!7 days registered100 Experience Points

    Join Date
    Mar 2014
    Posts
    7
    Points
    112
    Level
    1
    Thanks
    0
    Thanked 1 Time in 1 Post
    Rep Power
    0
    Appears the message: "unknow disc".

    Aparece a mensagem: "disco desconhecido".

  3. #3
    Moderator
    Points: 6,666, Level: 24
    Level completed: 24%, Points required for next Level: 384
    Overall activity: 99.5%
    Achievements:
    New Achievement!5000 Experience Points1 year registered
    Philips - Sarka's Avatar
    Join Date
    Aug 2013
    Posts
    603
    Points
    6,666
    Level
    24
    Thanks
    24
    Thanked 16 Times in 16 Posts
    Rep Power
    10
    Dear Gerson,

    Thank you for the post on the Forum. Can you please confirm the software version on your HTS? Can you also inform us how is your HTS connected to the TV and which blue ray discs do you want to playback?

    Thank you.

    Kind regards,
    Philips Moderation Team

  4. #4
    New Member
    Points: 112, Level: 1
    Level completed: 62%, Points required for next Level: 38
    Overall activity: 0%
    Achievements:
    New Achievement!7 days registered100 Experience Points

    Join Date
    Mar 2014
    Posts
    7
    Points
    112
    Level
    1
    Thanks
    0
    Thanked 1 Time in 1 Post
    Rep Power
    0

    Info

    Hello;
    The versions are:
    System SW: 56.00
    Subsystem SW: 54-00-00-04
    My BDP is Connect to my tv (also Philips) by a HDMI 2.0, and the titles that wont play are from Warner, for example: Gravity, The Dark Knight series, Man of Steel, etc. Hope we can solve this.
    Best regards;
    Gerson.

  5. #5
    New Member
    Points: 112, Level: 1
    Level completed: 62%, Points required for next Level: 38
    Overall activity: 0%
    Achievements:
    New Achievement!7 days registered100 Experience Points

    Join Date
    Mar 2014
    Posts
    7
    Points
    112
    Level
    1
    Thanks
    0
    Thanked 1 Time in 1 Post
    Rep Power
    0
    Observation: I played o BD Gravity on a device without atualizations, and the disc runs perfectly.

  6. #6
    Moderator
    Points: 6,666, Level: 24
    Level completed: 24%, Points required for next Level: 384
    Overall activity: 99.5%
    Achievements:
    New Achievement!5000 Experience Points1 year registered
    Philips - Sarka's Avatar
    Join Date
    Aug 2013
    Posts
    603
    Points
    6,666
    Level
    24
    Thanks
    24
    Thanked 16 Times in 16 Posts
    Rep Power
    10
    Dear Gerson,

    Have you tried to playback Blue ray dics from different company?

    You have tested a BD Gravity on HTS 9520 with previous software version, right?

    Thanks for information.

    Kind regards,
    Sarka

  7. #7
    New Member
    Points: 112, Level: 1
    Level completed: 62%, Points required for next Level: 38
    Overall activity: 0%
    Achievements:
    New Achievement!7 days registered100 Experience Points

    Join Date
    Mar 2014
    Posts
    7
    Points
    112
    Level
    1
    Thanks
    0
    Thanked 1 Time in 1 Post
    Rep Power
    0

    Answers

    Differents companies discs plays with no problem. And I play Warner's on HTS 9520 without atualizations (my mother's). What can I do? Thank you.

  8. #8
    Moderator
    Points: 6,666, Level: 24
    Level completed: 24%, Points required for next Level: 384
    Overall activity: 99.5%
    Achievements:
    New Achievement!5000 Experience Points1 year registered
    Philips - Sarka's Avatar
    Join Date
    Aug 2013
    Posts
    603
    Points
    6,666
    Level
    24
    Thanks
    24
    Thanked 16 Times in 16 Posts
    Rep Power
    10
    Dear Gerson,

    Can you please send me a PM with the EAN codes of blue ray dics which you cannot playback after software update of your HTS?

    Thank you.

    Sarka
    Philips Moderation Team

  9. #9
    New Member
    Points: 112, Level: 1
    Level completed: 62%, Points required for next Level: 38
    Overall activity: 0%
    Achievements:
    New Achievement!7 days registered100 Experience Points

    Join Date
    Mar 2014
    Posts
    7
    Points
    112
    Level
    1
    Thanks
    0
    Thanked 1 Time in 1 Post
    Rep Power
    0
    Quote Originally Posted by Philips - Sarka View Post
    Dear Gerson,

    Can you please send me a PM with the EAN codes of blue ray dics which you cannot playback after software update of your HTS?

    Thank you.

    Sarka
    Philips Moderation Team
    Sorry, I dont know what PM and EAN means. Where I find this kind of data?

  10. #10
    Moderator
    Points: 6,666, Level: 24
    Level completed: 24%, Points required for next Level: 384
    Overall activity: 99.5%
    Achievements:
    New Achievement!5000 Experience Points1 year registered
    Philips - Sarka's Avatar
    Join Date
    Aug 2013
    Posts
    603
    Points
    6,666
    Level
    24
    Thanks
    24
    Thanked 16 Times in 16 Posts
    Rep Power
    10
    Dear Gerson,

    by PM I meant private message here on the forum. The EAN-Code composes of seven digits; the 5 digit internal article numbers and the number that the recording medium manufacturer allocates and finally the access code. It also known as the Bar-Code.

    Thank you.

    Sarka,
    Philips Moderation Team

  11. #11
    Moderator
    Points: 6,666, Level: 24
    Level completed: 24%, Points required for next Level: 384
    Overall activity: 99.5%
    Achievements:
    New Achievement!5000 Experience Points1 year registered
    Philips - Sarka's Avatar
    Join Date
    Aug 2013
    Posts
    603
    Points
    6,666
    Level
    24
    Thanks
    24
    Thanked 16 Times in 16 Posts
    Rep Power
    10
    Dear Gerson,

    Did you resolve the issue? I haven't received a message from you yet.

    Thank you.

    Kind regards,
    Sarka

  12. #12
    New Member
    Points: 112, Level: 1
    Level completed: 62%, Points required for next Level: 38
    Overall activity: 0%
    Achievements:
    New Achievement!7 days registered100 Experience Points

    Join Date
    Mar 2014
    Posts
    7
    Points
    112
    Level
    1
    Thanks
    0
    Thanked 1 Time in 1 Post
    Rep Power
    0
    Sorry. I decided to send the BDP to assistence. Better to me. Thank you for the attencion.

  13. The Following User Says Thank You to Gerson Hollanda For This Useful Post:

    Philips - Sarka (03-18-2014)

  14. #13
    Moderator
    Points: 6,666, Level: 24
    Level completed: 24%, Points required for next Level: 384
    Overall activity: 99.5%
    Achievements:
    New Achievement!5000 Experience Points1 year registered
    Philips - Sarka's Avatar
    Join Date
    Aug 2013
    Posts
    603
    Points
    6,666
    Level
    24
    Thanks
    24
    Thanked 16 Times in 16 Posts
    Rep Power
    10
    Dear Users,

    There is no active discussion on this topic for quite some time. Therefore, we may close the topic for the moment. In case you want to discuss further, you may start a new topic or send me a PM to re-open the topic.

    Thanks for your understanding in advance!

    Kind regards,
    Philips Moderation Team

Similar Topics

  1. Htb 9520
    By ma.wilden@planet.nl in forum Sound: Immersive Sound (5.1 system)
    Replies: 2
    Last Post: 06-23-2013, 12:13 PM
  2. HTS8161B blue ray sound bar unknow disc error
    By Tuur in forum Blu-ray: HTS Series
    Replies: 2
    Last Post: 05-28-2013, 09:32 AM
  3. Philips BDP3200/05 Unknown disc when trying to play Blu-ray disc?
    By Bugala in forum Blu-ray: BDP2000 & 3000 Series
    Replies: 4
    Last Post: 08-31-2012, 09:47 AM
  4. Your expirience with HTS 9520
    By Anticross in forum Sound: Immersive Sound (5.1 system)
    Replies: 0
    Last Post: 03-27-2012, 06:52 AM
  5. BDP 5180/12 unknow disc error
    By zolee77 in forum Blu-ray: BDP5000 & 6000 Series
    Replies: 2
    Last Post: 11-29-2011, 08:01 AM

Tags for this Topic

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •