BBC Stations Drop

[PhilipsPleaseFixBBC]

I have an AW5000 and AW3000 at different locations with different ISPs

They are all on the latest firmware.

Both drop BBC station after a few minutes. Especially Five Live.

[Philips - Sarka]

Dear PhilipsPleaseFixBBC ,

Thank you for the post on the forum. Did you try to reset the router and both AW devices?

I would also recommend you to check instructions from FAQ - My speaker has been setup successfully (the LED indication on the speaker is white). Why can’t I play music without interruptions? - on the following link: http://www.philips.co.uk/c-p/AW5000_...setheight;2107

Thank you.

Kind regards,
Philips Moderation Team

[PhilipsPleaseFixBBC]

I have reset many times.

All other stations work fine. bbc ones especially five live dont.

Try it yourself rather than replying with stock answers.

[Volume]

May ensure the best connection, did you try with Ethernet cable ? Sometimes it may give surprised result

[Philips - Sarka]

Dear PhilipsPleaseFixBBC,

Have you managed to solve the issue or do you still have problems with BBC 5 streaming?

Thank you.

Kind regards,
Sarka

[PhilipsPleaseFixBBC]

Still stops. Latest firmware, different isps, different units a5000 and a3000

Just dropped now 20:44 BBC Five Live

[Philips - Sarka]

Dear PhilipsPleaseFixBBC,

Can you let me know in which country are you based in?
Did you try the connection with the ethernet cable as suggested by Volume?

Thanks.

BR,
Sarka

[PhilipsPleaseFixBBC]

England

No the signal is fine so have not used cable

[Philips - Sarka]

Hello PhilipsPleaseFixBBC,

Can you please PM me your email address and MAC address of your devices?

Thank you.

Kind regards,
Sarka

[Philips - Sarka]

Dear PhilipsPleaseFixBBC,

Unfortunately, we are unable to improve the symptom because BBC’s streaming links keep changing, so the device needs to catch up the link when it is changed => blinking white (buffering).

We are sorry for any inconvenience this may cause.

Kind regards,
Sarka

[PhilipsPleaseFixBBC]

That doesnt makesense.

All radio stations keep changing otherwise what would you listen to?

Are you saying dont purchase Philips products as they dont work for internet radio?

[Bennard]

Even if this is true, the unit ought to be able to recognise when a station has got stuck and trigger a 'alternative stream' action. Surely this can be put in the next firmware update. When is that due? G