Page 1 of 2 12 LastLast
Results 1 to 15 of 22
  1. #1
    New Member
    Points: 14, Level: 1
    Level completed: 27%, Points required for next Level: 36
    Overall activity: 6.0%
    Achievements:
    New Achievement!

    Join Date
    Mar 2014
    Posts
    3
    Points
    14
    Level
    1
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    Netflix app isn't working.

    We've been trying to get Netflix working for three days. Anyone else having issue? Philips TV Model No. 29PFL4908/F7

    It’s been broken for three days. I’ve tried:

    1. Deactivating the app in Philips TV software settings – NOT WORKING
    2. Signing out of all devices from Netflix – NOT WORKING
    3. Software Update – We have version PHL-0CEX_078_4 Update says we have the current version – NOT WORKING

    Watch this http://www.youtube.com/watch?v=25biYHXhVgw
    Last edited by markjohnsonnext; 03-18-2014 at 12:10 AM.

  2. #2
    New Member
    Points: 14, Level: 1
    Level completed: 27%, Points required for next Level: 36
    Overall activity: 6.0%
    Achievements:
    New Achievement!

    Join Date
    Mar 2014
    Posts
    3
    Points
    14
    Level
    1
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0

  3. #3
    New Member
    Points: 18, Level: 1
    Level completed: 35%, Points required for next Level: 32
    Overall activity: 6.0%
    Achievements:
    New Achievement!

    Join Date
    Mar 2014
    Posts
    2
    Points
    18
    Level
    1
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    We are also having issues connecting to Netflix

    I am having the same issue with my Phillips Model # 40PFL4908/F7. We have been using Netflix trouble free for the last year and suddenly, it will not work (and it has not for the last two days). No error message. When we select the Netflix App from the home page or use the Netflix button on the remote, the netflix "loading" page flashes on the screen for about 3 seconds, then goes back to the home page for Apps.

    A list of the things that I have already tried to resolve this issue:
    -Test Netflix servers to ensure that they are working properly
    -Deactivate Netflix account via the Settings menu on TV (This did not work)
    -Reset TV to original factory settings, reenter home network information, resign up for Netflix (this got Netflix working until we turned it off)
    -We tried to reset the TV again when we discovered that Netflix wasn't working and now we can not even open the sign-up page. Just shows loading page briefly, then goes back to App home screen.

    We can not reset our entire TV every time we want to watch Netflix. There needs to be a better resolution to this issue.

    PLEASE HELP

  4. #4
    New Member
    Points: 18, Level: 1
    Level completed: 35%, Points required for next Level: 32
    Overall activity: 0%
    Achievements:
    New Achievement!

    Join Date
    Mar 2014
    Posts
    2
    Points
    18
    Level
    1
    Thanks
    1
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Quote Originally Posted by SybilK View Post
    I am having the same issue with my Phillips Model # 40PFL4908/F7. We have been using Netflix trouble free for the last year and suddenly, it will not work (and it has not for the last two days). No error message. When we select the Netflix App from the home page or use the Netflix button on the remote, the netflix "loading" page flashes on the screen for about 3 seconds, then goes back to the home page for Apps.

    A list of the things that I have already tried to resolve this issue:
    -Test Netflix servers to ensure that they are working properly
    -Deactivate Netflix account via the Settings menu on TV (This did not work)
    -Reset TV to original factory settings, reenter home network information, resign up for Netflix (this got Netflix working until we turned it off)
    -We tried to reset the TV again when we discovered that Netflix wasn't working and now we can not even open the sign-up page. Just shows loading page briefly, then goes back to App home screen.

    We can not reset our entire TV every time we want to watch Netflix. There needs to be a better resolution to this issue.

    PLEASE HELP

    I am having the same problem. I chatted with Netflix yesterday,and was told that they were aware of some type of problem, but couldn't say much about it. I tried to contact Philips today, but time ran out. http://sitedown.co/netflix shows several others with same problem.

  5. #5
    New Member
    Points: 15, Level: 1
    Level completed: 29%, Points required for next Level: 35
    Overall activity: 4.0%
    Achievements:
    New Achievement!

    Join Date
    Mar 2014
    Posts
    2
    Points
    15
    Level
    1
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    I am having the same problem with my 55PFL5706/f7 can connect to youtube. Netflix starts the reboots to menu screen.

  6. #6
    Moderator
    Points: 17,624, Level: 40
    Level completed: 47%, Points required for next Level: 426
    Overall activity: 99.6%
    Achievements:
    1000 Experience PointsNew Achievement!10000 Experience PointsVeteran
    Philips - Thomas's Avatar
    Join Date
    Jun 2011
    Posts
    1,765
    Points
    17,624
    Level
    40
    Thanks
    2
    Thanked 39 Times in 36 Posts
    Rep Power
    10
    Hey @ all,

    please Note that F7 Devices are Devices from the US, as in this Forum we mainly support European Devices, the next is only for the US Consumers.

    We do apologize for the inconvenience that you are experiencing.

    I have been informed that in the US we do see serveral Issues right now with the netflix App.
    Our NetTV Team is in contact with netflix Support to get it fixed.

    Right now i dont have any further Informations for you, to get the latest Updates I would suggest to get in contact directly with your local Support.

    Regards
    Thomas

  7. The Following User Says Thank You to Philips - Thomas For This Useful Post:

    Bill Farrell (03-19-2014)

  8. #7
    New Member
    Points: 15, Level: 1
    Level completed: 29%, Points required for next Level: 35
    Overall activity: 4.0%
    Achievements:
    New Achievement!

    Join Date
    Mar 2014
    Posts
    2
    Points
    15
    Level
    1
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Update, after reading some other forums that suggested turning off TV for a minute then unplugging from all power for two minutes, Netflix is working.

  9. #8
    New Member
    Points: 18, Level: 1
    Level completed: 35%, Points required for next Level: 32
    Overall activity: 0%
    Achievements:
    New Achievement!

    Join Date
    Mar 2014
    Posts
    2
    Points
    18
    Level
    1
    Thanks
    1
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    All working now. Thanks Thomas

  10. #9
    New Member
    Points: 18, Level: 1
    Level completed: 35%, Points required for next Level: 32
    Overall activity: 6.0%
    Achievements:
    New Achievement!

    Join Date
    Mar 2014
    Posts
    2
    Points
    18
    Level
    1
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Thank you to everyone that responded. I am still having issues with my Netflix App. I tried unplugging and replugging as suggested by another owner with no avail. I have also tried disconnecting all devices (via Netflix website from computer) with no success. Hopefully, they just haven't made it to repair my part of the US yet. I will keep checking back to this thread to see if there are any other suggestions, or updates.

  11. #10
    New Member
    Points: 123, Level: 1
    Level completed: 73%, Points required for next Level: 27
    Overall activity: 0%
    Achievements:
    New Achievement!31 days registered100 Experience Points

    Join Date
    Jan 2014
    Posts
    2
    Points
    123
    Level
    1
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    I am having issues with Netflix, too. I'm living in Finland. The netflix app opens and kind of loads, but finally says that it is "Unable to connect to Netflix". I've reset the app and done the other things you have adviced elsewhere, but nothing seems to help. So annoyed with Philips.

  12. #11
    New Member
    Points: 15, Level: 1
    Level completed: 29%, Points required for next Level: 35
    Overall activity: 0%
    Achievements:
    New Achievement!

    Join Date
    Mar 2014
    Posts
    2
    Points
    15
    Level
    1
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    same problem, same tv. netflix says they're working on it/w phillips. been unable to use app for over 1 days. got a hdmi cable plug into my computer, prob sorta solved. least I can watch on my tv

  13. #12
    New Member
    Points: 12, Level: 1
    Level completed: 23%, Points required for next Level: 38
    Overall activity: 0%
    Achievements:
    New Achievement!

    Join Date
    Mar 2014
    Posts
    1
    Points
    12
    Level
    1
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Same issue with 46pfl3608/f7.
    Have tried all the suggested corrective actions, no change
    Eventually got through to Philips support and was told this is a known issue that's been happening for about past 2 weeks. Philips are working with Netflix and I should call back in a week to check for a solution.
    Asked why Philips had not posted the issue on their web site to avoid the frustration users are going through, agent didn't know.
    Stay tuned for good news hopefully!!

  14. #13
    New Member
    Points: 15, Level: 1
    Level completed: 29%, Points required for next Level: 35
    Overall activity: 0%
    Achievements:
    New Achievement!

    Join Date
    Mar 2014
    Posts
    2
    Points
    15
    Level
    1
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    netflix told me the same thing. visited other brand smart tv sites, guess what? same problem/w netflix. makes you wonder if it's not a money problem instead of technical. comcast, etc. claim to not be blocking app as it would be illegal, but you gotta wonder if they found a way to mess it up w/o actually blocking the traffic.

  15. #14
    New Member
    Points: 17, Level: 1
    Level completed: 33%, Points required for next Level: 33
    Overall activity: 9.0%
    Achievements:
    New Achievement!

    Join Date
    Mar 2014
    Posts
    3
    Points
    17
    Level
    1
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    I have had this problem for about 3 weeks now.

    Do we know if there will be any solution?

    Edd

  16. #15
    Moderator
    Points: 17,624, Level: 40
    Level completed: 47%, Points required for next Level: 426
    Overall activity: 99.6%
    Achievements:
    1000 Experience PointsNew Achievement!10000 Experience PointsVeteran
    Philips - Thomas's Avatar
    Join Date
    Jun 2011
    Posts
    1,765
    Points
    17,624
    Level
    40
    Thanks
    2
    Thanked 39 Times in 36 Posts
    Rep Power
    10
    Dear all,

    according to my Informations, netflix in the US should be working again as normal.
    If that is not the case for your TV. please get in contact with your local Support.

    Thanks
    Thomas

Page 1 of 2 12 LastLast

Similar Topics

  1. Netflix hardware keyboard not working
    By JeroenSt in forum Smart TV: Software
    Replies: 1
    Last Post: 02-11-2014, 09:12 AM
  2. Netflix
    By *Petra* in forum Smart TV: Apps
    Replies: 1
    Last Post: 02-11-2014, 07:30 AM
  3. Netflix ?
    By Luth in forum TV: Software 2012 models
    Replies: 6
    Last Post: 05-01-2013, 12:18 AM
  4. Netflix
    By TageM in forum Blu-ray: BDP2000 & 3000 Series
    Replies: 5
    Last Post: 10-22-2012, 11:26 AM
  5. 40PFL8606 .avi NOT working on DLNA but working on USB
    By youplaboom in forum TV: Streaming & Network
    Replies: 22
    Last Post: 08-21-2012, 09:12 AM

Tags for this Topic

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •