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  1. #1
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    Thumbs down Thanks Consumers Service...NOT

    De afgelopen tijd heb ik vele malen contact met de Philips Conumers Service over het niet werken van Philips NetTV (SmartTV).
    Het gaat om één chatcontact, vijf verschillende emailcontacten, twee telefooncontacten, waarvan één met 0900 (waarom niet gewoon een netnummer met abboneenummer?) à 23 minuten.
    Al die contacten hebben geen moer opgeleverd. Stereotiep gebabbel over updatejes, downgradejes, formatteren, downloadjes etc. en patetische "verantwoorde" en nikszeggende formuleringen.
    In het laatste (chat)contact is mij toegezegd dat ik zsm een antwoord zou krijgen op de vraag of het technisch deskundige bedrijf TechnoRep het probleem kan komen oplossen. NOOIT MEER IETS VAN GEHOORD!!
    Ik heb inmiddels zo'n 45 jaar Philips productuen aangeschaft (overigens met wisselend succes waar het service betrof).
    Ik Philips nu laten weten dat ik daarmee stop.
    Mogelijk zal Philips denken dat er sowieso toch geen 45 jaar meer aan toegevoegd zou worden. Ik heb ze in overweging gegeven ook te bedenken dat ik net zo lief heb dat Philips hun producten maar in de bekende donkere plaats achter u steekt. Mijn bekende zullen waarschijnlijk eenzelfde overweging aan Philips geven.

  2. #2
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    Philips - Thomas's Avatar
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    Hi haven and Welcome to our international Forum,

    with this Forum we would give you (the Users) the option to share knowledge and experiences. to be able to share we need to make sure, everybody understands.
    That is why we use the English language to post here.

    I would kindly ask you to edit your Post and the same way.

    I have deleted your other Posts with the same content so you can only concentrate on this one.

    Thanks
    Thomas
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  3. #3
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    Recently I contacted the Philips Consumers Service about failure concerning NetTV (SmartTV).
    I had one chatcontact, five separate emailcontacts, two telephone contacts (0900 numer, about 23 minutes).
    Not one of these contacts had a satisfiying result. Stereotypical smalltalk about updates, downgrades, formating of USB stickies, downloads etc, and pathetic "correct" and meaningless phrases. Even my (very skilled) dealer, who spent over an hour to fix it, couldn't get it working.
    In the last (chat)contact over nearly 2 months ago I was promised that I would receive as soon as possible a reaction to my suggestion that they send me there techinical capabable firm TechnoRep to get SmartTV working. NEVER HEARD ANYTHING ABOUT IT!!
    I have bought Philips products over moren than 45 years now (with variable success concerning service!).
    I informed Philips that I will stop that now.
    They may shrug and think there isn't going to be another 45 years anyway. I suggested to them to also think that I would rather have them put there Philips products in a wellknown dark place behind them. As will people around me do.

  4. #4
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    @ Thomas:

    I posted this in several topics as to inform as many people as possible about this pathetic consumers service.

    I guess you work with Philips...

  5. #5
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    Hi,

    yes i work with Philips and i do understand why you did this.
    But this is not a forum just to tell people "how pissed i am".

    This is a Support Forum, people are talking to people and also to us to get help.

    So, if you do want to get help, i do need some facts. Device No, Serial No, an exact Issue description...

    Thomas
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  6. #6
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    Hi,

    you should post your TV model and you installed firmware version...

    Toengel@Alex

  7. #7
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    Hi

    for your Information, there have been 2 posts which are not visible here.
    The User clearly stated that he is not interested in any further help. He just wanted to complain.

    I'm very sorry to see that we as a community dont get any chance to help but that is not my decision, it is up to haven to decide that and he did.

    Thread will be closed.
    Thomas
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