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  1. #1
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    M100 philips insight camera not working stopped working with dropbox

    Hi,

    Both my insight cameras m100 model have stopped working with dropbox. 4/10/2014. Can someone verify if their dropbox is still working with their insight camera. yesterday it seems that dropbox updated their iphone app and i am not sure if it is related.

    Anyone who is using an m100 insight camera and the iphone dropbox and iphone insight app.. can you please verify if your camera is still uploading to dropbox.

    any tech support would be appreciated on insight app side as well.

    I have reinstalled the iphone app software. updated dropbox to the the latest software. reset and rebooted one of my cameras. also the diagnostic on the insight camera error below.

    Apr 11 02:01:30 root: [Yoics Notificaiton] Local Event Notification Sent
    Apr 11 02:01:45 uptube[29591]: Upload Dropbox Event Started for file event20140411020129.mp4 at /tmp/alerts/event20140411020129.mp4
    Apr 11 02:02:06 uptube[29591]: Sending notification stat Dropbox upload failed! (-11)
    Apr 11 02:02:14 root: DHCP --- udhcpc renew called
    Apr 11 02:02:14 root: udhcpc setting up inteface ra0 as primary
    Apr 11 02:02:34 uptube[29591]: Sending notification stat Dropbox upload failed! (-11)
    Apr 11 02:03:34 root: [Yoics Notificaiton] Local Event Notification Sent
    Apr 11 02:03:46 uptube[29591]: Upload Dropbox Event Started for file event20140411020334.mp4 at /tmp/alerts/event20140411020334.mp4
    Apr 11 02:03:48 root: [Yoics Notificaiton] Local Event Notification Sent
    Apr 11 02:03:50 uptube[29591]: Sending notification stat Dropbox upload failed! (-11)
    Apr 11 05:31:37 yoicsd[26284]: Session Request grant OK, incoming session from yoicsid myemail.address@gmail.com


    thank you for any help

  2. #2
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    Hello,

    Please follow the steps to troubleshoot the issue:

    1. Reset the Audio or Motion alert. That’s switch the “Alerts enabled” to OFF and ON again.
    2. Do it the same way to reset Dropbox.
    3. Make sure that after the installation of the app the iPhone has been rebooted (simultaneous press on MENU and POWER buttons until the Apple logo appears on the screen).

    Please let me know if you encounter any other issues.

    Kind Regards,
    Philips Moderation Team

  3. #3
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    rafal,

    would you like me to PM you the full email diagnostics off one of the insight cameras? not sure if you can troubleshoot it from there? or have a tech/developer go through the logs and determine the issue.

    it is disappoining i am losing one of the main selling points to your product. especially when i invested about 440$ for my 2 cameras and my gf's 2 cameras

    any help to resolve this would be appreciated.

    thanks again

  4. #4
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    I am having exactly the same problem and it happened on the 10th April as well. Can I have some help as a matter of some urgency too please. I've spent a considerable amount of time on the Philips 'chat line' today with no luck. Apparently I'm going to be contacted in 2 days, but I'd like to get this sorted before then. Thanks. Lisa

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    Thank you for your response rafal

    I followed your advice and it still DOES NOT work. I also DO NOT think it is drop box related issue anymore. I have turned off dropbox and i believe insight gives you a default of 15 or 25 videos automatically saved to the insight servers. even those videos do not show up. all i get is a gray insight video default icon picutre

    additional tests i have done.
    - Tested completely different insight camera's on a different network. Those insight camera's are having the same issue. (GF has 2 insight camera's of her own experiencing same issue)
    - I ruled out internet provider blocking anything. Took my insight camera to a relative's house using comcast and i also tested on verizon fios still experiencing same issue on both sites
    - i removed both insight app and dropbox and reinstalled still encountering issue
    - tried using JUST insight app only as the location for videos ( i believe you get a default of 15-25 videos) - still same issue (icon of insight camera)



    All of this happenned on 4/10. it just seems all 4 insight cameras i have played with lost ability to send videos to insight server and dropbox

    Can someone verify if their insight camera's are still uploading videos? is there a length of time insight camera's stop uploading? i have had these camera's for less than a year i believe.

    i would guess it would be an insight server issue because it is happenning on 4 different cameras i tested.

  6. #6
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    Dear Users,

    The issue is caused by security changes in OpenSSL and we are working on the firmware update.

    I will update this thread once more information becomes available.

    Kind regards,
    Philips Moderation Team

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    Dear Rafal,

    I have exactly the same issue. I already called Philips (France) and they don't know what to do. You should inform them that you are currently working on fixing the issue. Do you know when this will be fixed? Will we have to make an update by our side?

    Kind regards,

    François

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    How long will this take Rafal? I really need to get this webcam up and running ASAP!
    Lisa

  9. #9
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    Hello,

    Unfortunately, I don't have any exact date at the moment. I will update this thread once more information is available.

    Thank you for your patience and I apologise for the inconvenience caused.

    Kind regards,
    Philips Moderation Team

  10. #10
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    Rafel,

    You don't have to give me an EXACT date, but are we talking a few days, weeks or months? This will dictate whether I buy a different make of webcam. Surely you have some idea.

    Lisa

  11. #11
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    Hello,

    Please bear with me while I'm checking with the Technical Team.

    I will get back to you soon.

    Kind regards,
    Philips Moderation Team

  12. #12
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    Any update Rafal? That's another day gone! I cannot believe how long it is taking to a) fix the problem and b) give me a time estimate of how long it is going fix the problem. I need to know so I can decide what to do about a replacement. The well being of my pet is the issues here and without a webcam I cannot monitor behaviour and adjust drug doses accordingly! THAT is why I need to know!

  13. #13
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    Dear In.Sight users,

    Video archiving in Dropbox is currently suspended.
    Due to the Heartbleed vulnerability Dropbox has updated their services. This means that all
    third party applications (including In.Sight) whether vulnerable or not, must update their own
    service.

    The In.Sight monitor update is in development. Once complete, it will work with the updated
    Dropbox service. We will release the updated firmware as soon as possible. Once it’s ready,
    you will receive a push notification within the In.Sight app.
    Please accept our apology for any inconvenience caused. Should you wish to know more,
    feel free to contact us at AccessoryApps@philips.com .

    Best regards,
    Philips Moderation Team

  14. #14
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    Sarka,
    I've tried contacting you on the email given, but no reply. Can you please tell me how long you anticipate the update taking. You say 'as soon as possible', but is this days, weeks or months? I would just like to know so I can decide whether to buy a replacement. I don't want to spend £100 or more on a new one if you complete the upgreade in a few days.
    Regards,
    Lisa

  15. #15
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    Dear Lisa,

    We are currently working on the new firmware and we will do our best to release it in early May 2014.

    Kind regards,
    Philips Moderation Team

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