Well, this doesn't speak well of Phillips.

"early May 2014" is very vague and nothing that I can plan towards. I've been recommending your cameras to my clients but can no longer do so. Phillips is a big company and has the resources to solve this in, literally days not weeks.

I suggest everyone on this forum select a smaller, more responsive service provider. I won't name any but I started doing so about a week ago when there was no news, and the cameras rather mysteriously stopped working.