M100 philips insight camera not working stopped working with dropbox

[DAC000]

Well, this doesn't speak well of Phillips.

"early May 2014" is very vague and nothing that I can plan towards. I've been recommending your cameras to my clients but can no longer do so. Phillips is a big company and has the resources to solve this in, literally days not weeks.

I suggest everyone on this forum select a smaller, more responsive service provider. I won't name any but I started doing so about a week ago when there was no news, and the cameras rather mysteriously stopped working.

[capnbooboo]

Well, this doesn't speak well of Phillips.

"early May 2014" is very vague and nothing that I can plan towards. I've been recommending your cameras to my clients but can no longer do so. Phillips is a big company and has the resources to solve this in, literally days not weeks..

I suggest everyone on this forum select a smaller, more responsive service provider. I won't name any but I started doing so about a week ago when there was no news, and the cameras rather mysteriously stopped working.

Ahhhhh, i just got 4 of these cameras around the house and noticed no drop box support was available,


im a level 2 support tech for apple and i doubt heart-bleed has anything to do with this, i am assuming this company is after charging users MONEY $$$$$ annually from what i understand,



So far their latest software indicates that they charge 25 bucks a year for their baby monitoring system, i must of seen an older version of the software at the store with the salesmen when i first tried them last month, he also just gave me a heads up about the possibility PHILIPS may slip on their notorious GREEDY schemes and charge money, he suggested if its the deal there are other options far better then this joke unless anyone here can verify if this is true or not they will charge a fee annually to allow use of DROP BOX, i have 3 days so if i dont hear anything i am bringing these cameras back for a refund .

Thanks

[Lisa Draper]

I'd get a refund now if I were you. I've had to go out and buy another webcam as I can't be without one. "Early May" was far too vague for me too. I have ended up with a much better product. I'd have thought that a company the size of Philips would have provided a much better service. Judging by my experience so far, there's no way we will get a solution on this in 3 days! I gave up last week and just bought a different make. If Philips ever get their act together I'll have a second one it he house (mine is week past the return date, although I might try it!)

[warnet]

I bought PRO account and i have 2 cameras!
Very dissatisfied.

[Ko_Knal]

Hi team,

when can we expect the updated Firmware ? I do not understand why this is taking so long to resolve. The functionality of recording in Dropbox is key to the use of this application.

[VasV]

Wow - know of many people that are going through this.

I see we were talking early May - which shocked me somewhat. But nevertheless here we are, early May.....

Phillips, don't let the many people who have bought this product based on the Drop box connection, down.

[gabrieled2014]

Dear Philips Team,

I guess "Early May" is now right? You should have more details about the update release.
Could you please confirm us that if we have a PRO account, we will get a compensation for that?

Thank you for your updates.

Best,

François

[thrilla]

seriously.. is there any updates? i believe 3 weeks is ample time for software development and testing.

atleast update us on progress. i believe atleast a weekly update etc etc.. come on philips provide us with some decent customer support.

[Philips - Rafal]

Dear Users,

Our developers are still working on an update. I'm afraid we are not in the position to give you any exact time frame at the moment.

I will post some more information sometime next week. Thank you for your patience.

Kind regards,
Philips Moderation Team

[mbadrick]

I'd get a refund now if I were you. I've had to go out and buy another webcam as I can't be without one. "Early May" was far too vague for me too. I have ended up with a much better product. I'd have thought that a company the size of Philips would have provided a much better service. Judging by my experience so far, there's no way we will get a solution on this in 3 days! I gave up last week and just bought a different make. If Philips ever get their act together I'll have a second one it he house (mine is week past the return date, although I might try it!)

Lisa can you tell me what camera you eventually bought as a replacement - you can PM me if you prefer.

Mark

[DAC000]

I emailed Tim Cook's office Saturday, they just called me and will progress with Phillips.

Philips shame on you! I posted this in a thread, with my email message to Apple and his address. You deleted it. This is not an appropriate way to do business, and, like this delay, reflects poorly.

I can safely say that I will never again purchase another Philips product.

[francoisharoche]

Dear Rafal,

Could you please UPDATE us as you said?
Thank you

[MarkCLondon]

I am another dissatisfied customer requesting an urgent update. When can we expect this please?

[mspera]

I too , am not happy about this situation! I have two cameras that are at this point worthless to me! We need an update ASAP!

[jloolj]

Now exactly middle of May, so even the frustratingly delayed date of early May has well passed without the promised update to fix the Dropbox compatibility issue. It begs the question - what resources are being put to sort it out?

Without this ability to record and save videos the camera is totally useless as any sort of security device. It is in my experience rather limited as such in any case. I don't know how it works but recordings are made (I should say were being made) from up to 15 seconds before a movement is detected and do not continue for more than 30 seconds even if movement continues. I have never been able to get an explanation for this or any help in adjusting it.