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  1. #46
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    Hello, I am writing from Rome, on Sunday night the same thing happens. Dropbox no longer records. The problem this time is the app in.sight, I did hear the audio but no video 'live'. Since yesterday evening, then tells me 'off-line' even if it is connected. I'm beginning to think that the Philips does not intend to correct the problems of the app. If you still so afraid that we will refrain from using M/100. I do not know if the problem is then extended to all ip cam philips. Use it without being able to record is really useless (hoping it works again).

  2. #47
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    Dear Users,

    The new firmware for your In.Sight monitor is now available. After the update the video archiving service to Dropbox will be resumed.

    To update the In.Sight monitor firmware simply follow the on-screen instructions in the In.Sight app after you receive the notification.

    Should you have any questions or wish to know more feel free to contact us at
    AccessoryApps@philips.com

    Thank you for your patience and we apologise for the inconvenience caused.

    Kind regards,
    Philips Moderation Team

  3. #48
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    Dear Users,

    New software is now available. Please refer to the link below for instructions:

    http://www.supportforum.philips.com/...e-instructions

    Kind Regards,
    Philips Moderation Team

  4. #49
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    Hi Rafal
    I too am having issues still and I have an Iphone 5 S, You say there will be a firmware update but I have yet to get any notice? Can you please tell me when I might get that update? as the cameras are not doing anything the past few days for me,

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    Hi Mspera


    Have you already installed the software mentioned above?

    Regards,
    Caroline

  6. #51
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    Quote Originally Posted by Philips - Caroline View Post
    Hi Mspera


    Have you already installed the software mentioned above?

    Regards,
    Caroline
    Ok, it seems there are communication problems ... I'll try to be clear.
    Anyone who owns an iphone, has only version 2.3.0 of the app In.Sight.
    Today the 'software' of the camera is 7.0 (which is the last models m/100), but the release date is April 30 2014_1135. The Philips Customer Care Center continues to recommend procedures for the upgrade, but do not understand that the app is not the opportunity to do so! the link: 'http://www.supportforum.philips.com/en/showthread.php?15716-M100-M120-monitor-software-upgrade-instructions' - Shows a screen (in red) is the word 'Update available', but the only written in the app (in gray) is 'Software updated', even if it is not.
    The problem is not dropbox!! my camera works (and record) only for 5-6 hours, then you need to disconnect and reconnect it to resume its operation. it is evident that this does not work! Please months are that there are problems, since April. And 'necessary to update the app TRUE in order to update the software of the camera. Give us a clear answer please. We are writing from France, America, Italy, and the problem we have is all the same.

  7. #52
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    Hello,

    Please post some screenshots so we can better understand the problem.

    Also, please reinstall In.Sight app and reboot your phone afterwards.

    Kind regards,
    Philips Moderation Team

  8. #53
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    Dear Users,

    I have posted tips to enable Dropbox recording for 2 or more monitors (M100/B120). These tips are for iOS users only.

    Please refer to the link below:

    http://www.supportforum.philips.com/...monitors-(iOS)

    Kind regards,
    Philips Moderation Team
    Last edited by Philips - Rafal; 06-17-2014 at 11:12 AM.

  9. #54
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    Quote Originally Posted by Philips - Rafal View Post
    Dear Users,

    I have posted tips to enable Dropbox recording for 2 or more monitors (M100/B120). These tips are for iOS users only.

    Please refer to the link below:

    http://www.supportforum.philips.com/...monitors-(iOS)

    Kind regards,
    Philips Moderation Team

    I actually have a problem with a monitor only, however, I tried to visit the link http://www.supportforum.philips.com/...monitors- (iOS) and does not work. In short, it is possible to find a solution or not?

  10. #55
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    Hi,

    The link above got truncated for some reason. It's been edited now.

    Kind regards,
    Philips Moderation Team

  11. #56
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    Quote Originally Posted by Philips - Rafal View Post
    Hi,

    The link above got truncated for some reason. It's been edited now.

    Kind regards,
    Philips Moderation Team
    Ok, the link works now. But anyway I own only ONE monitor.
    I tried the procedure, however, with only a monitor and it seems to work, but I hope that this is only one remedy 'temporary'. I hope the problems are resolved as soon as the app. Thank you!
    Last edited by slevinseller; 06-17-2014 at 03:40 PM. Reason: Good Remedy

  12. #57
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    hello
    Are there any news? Someone is working on the app in.sight? If so, I would like to remind you that another bug of the app is that ,it does not possible ( although there is a dedicated button) record 'manually' movies, or at least not always, almost never.
    I really hope that you are going to update the app as well as the software and firmware, because the app requires an update as soon as possible. This is the only app I have , and I use daily, that has NEVER been updated. Thank you very much.

  13. #58
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    Ok now it is clear. You do not care to fix the problems with the m100. Even you are interested to update the app insight, thanks for the answers that you have given unnecessary over time, I mean Rafal, who has never given an explanation, but only a 'tricks' to use the m100 at the moment.
    I am sorry to admit that I only lost time, waiting for your reply in concrete fix everything. Obviously you are not able to offer a service, this is really absurd, because the problem of the app you've created!
    Probably those who still awaits a solution will be disappointed like me.

  14. #59
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    It's becoming clear. The people who make and run the app are either not over interested in helping, or have no idea. It's patently defective and has issues.

  15. #60
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    Rafal told me that the topic has been closed. This means that for anyone who wants to use the m100 can also change your product, philips not care at all that his clients are satisfied. Instead of answering that 'the discussion was closed', they could try to solve the problem. thanks ... for nothing.

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