no video uploaded to dropbox

[ichris]

No video is being uploaded to my dropbox account regardless of whether it is through alert notifications or manual recordings.
The folder has been successfully created in my dropbox account after activation but nothing is being uploaded.

I have tried deleting the cameras and resetting them but to no avail. The alerts work fine just that nothing is being uploaded. Even the alerts on the app itself does not have a video recording even though it is a video alert.

Is there a problem with the app because of the heartbleed bug or am I missing something?

[Thomas Kaul]

Hi,

same effect for me. I do really suspect changes either on the dropbox side or the in.sight side.

@Philips: pls help.

[dama]

Hi,
The same for me since last friday (11th April).
Hopefully we'll get a solution...

[Philips - Rafal]

Hello,

Please follow the steps to troubleshoot the issue:

1. Reset the Audio or Motion alert. That’s switch the “Alerts enabled” to OFF and ON again.
2. Do it the same way to reset Dropbox.
3. Make sure that after the installation of the app the iPhone has been rebooted (simultaneous press on MENU and POWER buttons until the Apple logo appears on the screen).

Please let me know if you encounter any other issues.

Kind Regards,
Philips Moderation Team

[ichris]

no it still doesn't work. I followed all your steps but nothing is being uploaded to the dropbox folder.

[Philips - Rafal]

Hello,

Please bear with us while we're investigating this issue. I'll update this post once we have the solution.

Kind regards,
Philips Moderation Team

[Toengel]

Hi,

I think, in the German Philips forum, also people have the same issue...

Toengel@Alex

[thrilla]

hi it isnt just dropbox.. insight i believe lets you have 15 -25 videos automatically saved to their servers.. i turned off dropbox and still do not get any video on the insight side..

soooooooooooooo i believe it is an insight issue. last video i received working properly was 4/10/2014

same day dropbox updated their app.. but it should of recorded to the insight servers if i turned off dropbox

[dama]

I also followed the steps, but it's still not working. Last video was recorded on 10th April.

[ichris]

I have ascertained that the issue is not with dropbox. I installed the app TrackChecker and it allowed me to backup the app's info onto dropbox and it was able to create a folder and upload the data file. And the uploading was instantaneous too.

Since philips in.sight could create the folder in the dropbox folder, it should not be a dropbox issue at all. It is just the uploading of the videos and photos that is not happening.

[Lisa Draper]

Any help from Philips on this? I'm having exactly the same problem and it went wrong on the same day. I need this up and running ASAP! Thanks.

[MarkCLondon]

I'm having the same problem. Everything else works, including alerts, but videos stopped uploading to dropbox about four days ago. Have tried all the recommended remedies, to no avail. Awaiting a solution.

[Philips - Rafal]

Dear Users,

The issue is caused by security changes in OpenSSL and we are working on the firmware update.

I will update this thread once more information becomes available.

Kind regards,
Philips Moderation Team

[Philips - Sarka]

Dear In.Sight users,

Video archiving in Dropbox is currently suspended.
Due to the Heartbleed vulnerability Dropbox has updated their services. This means that all
third party applications (including In.Sight) whether vulnerable or not, must update their own
service.

The In.Sight monitor update is in development. Once complete, it will work with the updated
Dropbox service. We will release the updated firmware as soon as possible. Once it’s ready,
you will receive a push notification within the In.Sight app.
Please accept our apology for any inconvenience caused. Should you wish to know more,
feel free to contact us at AccessoryApps@philips.com .

Best regards,
Philips Moderation Team

[Philips - Rafal]

Dear Users,

There is no active discussion on this topic for quite some time. Therefore, we have closed this topic for the moment. In case you want to discuss further, you may start a new topic or send me a PM to re-open the topic.

Thanks for your understanding in advance!

Kind regards,
Philips Moderation Team