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  1. #1
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    Latest firmware 20140409

    Hello, after update using the latest sw version issued on 9.4.2014 my tv 50pfl5008k stopped to telecast any of previously installed channels. Does anyone have the same experience? Pls help! Thx

  2. #2
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    Quote Originally Posted by tkvap83 View Post
    Hello, after update using the latest sw version issued on 9.4.2014 my tv 50pfl5008k stopped to telecast any of previously installed channels. Does anyone have the same experience? Pls help! Thx

    Hi tkvap83,

    Could you please provide your full model number and the actual software version installed?

    Also, please elaborate on what you mean by "telecast any of previously installed channels". Do you mean the channels that we installed before are no longer there? In that case please reinstall the channels again.

    Best regards,
    Ina
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    Hello,

    model nr. was mentioned already in my previous notification. It is 50pfl5008k. Concerning the sw, I have used the file published currently on Philips web dated 2014-04-09.
    The channels are stored in the tv, but they do not work …

  4. #4
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    Quote Originally Posted by tkvap83 View Post
    Hello,

    model nr. was mentioned already in my previous notification. It is 50pfl5008k. Concerning the sw, I have used the file published currently on Philips web dated 2014-04-09.
    The channels are stored in the tv, but they do not work …

    Hi

    Sorry I missed the model number in your initial post.

    I need you to confirm the actual software version however. You can find it in the software menu:
    HOME > [Setup] > [Software settings] > [Current software inf.] > Version...

    When you say the channels do not work, what do you mean exactly? The more information you give, the easier it is to help.

    Have you tried reinstalling the channels?
    HOME > [Setup] > [Search for channels] > [Reinstall channels] > ...

    Which broadcast source are you using? DVB-T, DVB-C or DVB-S?

    In which country are you located and who is your channel provider?

    Best regards,
    Ina
    Forum Mod

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