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  1. #16
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    Hi,

    so what is the exact version and the changelog?

    Toengel@Alex

  2. #17
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    Hi,

    Info for the new version is as follows:

    M100 (all strokes):

    Version number: 7.0
    Release date: May 2014
    Benefit: Resumed video archiving service to Dropbox

    B120 (all strokes):

    Version number: 7.1
    Release date: May 2014
    Benefit: Resumed video archiving service to Dropbox

    Kind regards,
    Philips Moderation Team
    Last edited by Philips - Rafal; 05-30-2014 at 03:14 PM.

  3. #18
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    This is a joke! Can anyone of the Philips organization seriously try to solve this problem?

    I do not have an Android device and I am not planning to buy one.

    Using the app on my iPhone I see that the firmware I use is version 7.0 version 46780 with release date 30Apr2014_1135. Is this the correct version? And if so, why does it still not solve the DropBox-problem?

    I am now waiting for weeks and do not understand that the rest of the world deals with the Heartbleed vulnerability of Dropbox bur Philips has to drag this on and on. DO SOMETHING!

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    Using the app on my iPhone I see that the firmware I use is version 7.0 build (?) 46780 with release date "30Apr2014_1135". Is this the correct version? And if so, why does it still not solve the DropBox-problem?

  5. #20
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    Dear Surepuc,

    Version 7.0 is the latest version.

    Can you let us know how many monitor you are trying to connect?

    You may also find the instructions on how to upgrade below:

    http://www.supportforum.philips.com/...e-instructions

    Kind regards,
    Philips Moderation Team

  6. #21
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    I am trying to connect 4 camera's. Kind regards




    Quote Originally Posted by Philips - Rafal View Post
    Dear Surepuc,

    Version 7.0 is the latest version.

    Can you let us know how many monitor you are trying to connect?

    You may also find the instructions on how to upgrade below:

    http://www.supportforum.philips.com/...e-instructions

    Kind regards,
    Philips Moderation Team

  7. #22
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    Hi Philips Moderation team,

    I followed your suggestions, except for the third step ("press Disable button...enable dropbox for all monitors”), because this is not an option within the iPhone version of the app I use. So I enabled Dropbox for each camera through „instellingen” (settings) - Monitor - „Dropbox-opname” (Dropbox recording) - „Ingeschakeld” (enable). This procedure results in status „geverifieerd” (verified).

    To start with a clean sheet, I first deleted all camera’s within my user account, then deleted all Philips In.Sight stuff, both from my iPhone (the app itself) and from Dropbox („settings” - tab „security”, delete Philips Insight from the „Apps linked”-list).

    After re-installing the apps and camera’s, all camera’s are up and running again and function OK but still no Dropbox recording.

    1. Within Dropbox, the folder „Dropbox > Apps > Philips_InSight” is created, but none of the subfolders in accordance with my camera-names are created. All camera-names consist out of 6 - 8 positions of characters or numbers.
    2. Enabling warnings do result in a list go warnings generated by the triggers of the camera’s, but these entries are empty (no image visible, only a event-stamp consisting of the status (new), type (video) and timestamp. Again, this list is only shown within the app, there are no entries in Dropbox.
    3. When I record 30 seconds of fame manually by using the record-button while I am streaming video, this als looks as if it works normally and ends with the message „Opname is opgeslagen in uw Dropbox-folder” (Recordings saved in your Dropbox folder), but this is not the case, there are no recordings in Dropbox.

    So what to do now?

    Kind regards.

  8. #23
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    Hello,

    We suggest that you check dropbox pairing. When dropbox pairing procedure is finalized, but then it looks still as not paired, please change dropbox language to English in the settings menu of dropbox on www.dropbox.com

    Any tips to ensure I can successfully link the monitor to Dropbox for viewing?

    Make sure that:

    • The name of the monitor contains only numbers 0 to 9 and/or alphabets A to Z (or a to z). Monitor names that contain other characters or symbols are not supported by Dropbox.
    • Set the Dropbox account in English
    • Your Dropbox account is not full. Generally speaking, around 500KB is needed for one audio recording. Clean up the Dropbox space regularly to make sure there is enough capacity for your audio recordings.

    Kind regards,
    Philips Moderation Team

  9. #24
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    Hi Philips Moderation team,

    I was aware of your last recommendations (change language, only numbers/alphabets, Dropbox not full), so all these things were already in place. But still no recording.

    So what to do now?

    Kind regards.

  10. #25
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    I have done all of the above as well. I actually like that the drop box records every single second. I don't like it when I look back and see that there are periods that did not record. I also have the issue of it records for approximently 5-8 hours and then just stops recording anything until the camera is unplugged and then plugged back in.

  11. The Following User Says Thank You to hpettis09 For This Useful Post:

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  12. #26
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    Hi all,

    Further to our earlier post (which we have now removed due to a change of information), we would like to offer some new advice.

    For those of you not receiving push notifications on Android devices, please know that the app must be open in order for the notification to come through.

    For others who are having problems resetting your passwords on Android devices, please know that the email for password recovery is sent to the email address registered to the Google account of the mobile device (ie, NOT the email address of the In.Sight account). It is possible that the email may be automatically filtered to the “Junk” box. Please double check if this is the case.

  13. #27
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    hello, it seems that Philips does not care. I have the same problem too, the m100 records for a few hours and then stops. the only way to start is to record unplug and reconnect. But this way I do not need it anymore.

  14. #28
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    Staff Philips, for many of us, it is important to fix the problems with the m100, the In.Sight app for iPhone is out of date, and not the ability to update the software monitor. Many people have the problem of having to disconnect and reconnect the cam to resume normal image recording. We are now sure that the problem is not the Dropbox app but In.Sight. Please release an update to the App on iOS. Kind regards

  15. #29
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    Hello,

    This issue has now been escalated to our technical team and I am awaiting solution.

    Thank you for bringing this to our attention. I will get back to you as soon as possible.

    Kind Regards,
    Philips Moderation Team

  16. #30
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    Dear Philips Moderation Team,

    Could you be so kind to give us an indication of "as soon as possible"? As I am waiting since the beginning of April 2014, I am loosing any faith of a solution in a reasonable timespan.

    And how is it possible that you escalate this issue only now to your "technical team"?

    Please answer these questions.

    Kind regards

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