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  1. #1
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    HTS5563/98 software upgrade failed verification

    Hi my HTS5563 sound system has failed to upgrade the software both by USB and internet. When tried to upgrade by internet, it says "software upgrade failed verification. please insert correct software.". When tried by internet, all went smooth, download also started, but at the very moment when download was completed, it says "system was not connected to internet, please try later", despite that the internet is connected and I am on a wired connection. Both attempts by USB and internet connection was made many times with no avail. Please help.

  2. #2
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    Hi,

    what's you serial number?

    If you device serial number is PT2Axxxxxxxxxx, please proceed to go HTS5563M2, HTS5583M2 or HTS5593M2 product page for device firmware upgrade

    Toengel@Alex

  3. #3
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    Having the same problem. My serial number starts with PT2Cxxxx.....

  4. #4
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    Hello,

    Please update with the software at the link below:

    http://www.p4c.philips.com/cgi-bin/d...&slg=EN&scy=SG

    Kind regards,
    Philips Moderation Team
    Last edited by Philips - Rafal; 04-24-2014 at 11:56 AM.

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    Hi, where can i find the serial number?

  6. #6
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    My Serial Nos. Start with PT2Bxxx

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    Dear Raff Gan,

    Please upgrade with the software at the following link:

    http://www.p4c.philips.com/cgi-bin/d...&slg=EN&scy=SG

    Kind regards,
    Philips Moderation Team

  8. #8
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    Hi thanks, it solved my problem in upgrading. However I have another problem now, my display screen on the sound system does not display proper words as it used to. What do you think is the cause?

    Quote Originally Posted by Philips - Rafal View Post
    Dear Raff Gan,

    Please upgrade with the software at the following link:

    http://www.p4c.philips.com/cgi-bin/d...&slg=EN&scy=SG

    Kind regards,
    Philips Moderation Team

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