Results 1 to 9 of 9
  • Topic Tools
  • Display
  • Bookmark and Share
  1. #1
    New Member
    Points: 80, Level: 1
    Level completed: 30%, Points required for next Level: 70
    Overall activity: 0%
    Achievements:
    New Achievement!7 days registered

    Join Date
    Apr 2014
    Posts
    5
    Points
    80
    Level
    1
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    HTB3510/98 cannot display SRT subtitle

    Hi all, i just brought a new HTB3510/98. but seem like i unable to play the .SRT file during .MKV movie is playing.

    1) i follow the setting at home->preference->setting->subtitle->english
    2).mkv and .srt under same folder with the name 1.mkv and 1.SRT
    3)SRT confirm not damage since im able to play it on LG TV.
    4)During movie is playing, i prees the option but cannot access the subtitle option. If i press the subtitle button on remote it show subtitle off.
    5)I upgrade to the latest firmware for HTB3510/98

    Hope somebody here can solve my problem.
    Thanks.

  2. #2
    New Member
    Points: 80, Level: 1
    Level completed: 30%, Points required for next Level: 70
    Overall activity: 0%
    Achievements:
    New Achievement!7 days registered

    Join Date
    Apr 2014
    Posts
    5
    Points
    80
    Level
    1
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    this morning i try with ton of .srt unfortunately none of them working.
    1) some of the .SRT just display the starting part of the subtitle and all the way display the same thing. e.g " subtitle present by: XXXX"
    2) some of the .SRT allow me to select the subtitle either by option button or subtitle button but display nothing.
    3)most of the .SRT is not working which is not allow me to access the subtitle neither option button nor subtitle button.(when i press these 2 button showing denied icon.
    4)im trying on 3D SBS .mkv, 1080p .mkv, .mp4.

    feel like this set of player worse then my LG TV build in player.

  3. #3
    Moderator
    Points: 5,621, Level: 22
    Level completed: 15%, Points required for next Level: 429
    Overall activity: 84.0%
    Achievements:
    New Achievement!3 months registered5000 Experience Points
    Philips - Sarka's Avatar
    Join Date
    Aug 2013
    Posts
    496
    Points
    5,621
    Level
    22
    Thanks
    22
    Thanked 14 Times in 14 Posts
    Rep Power
    10
    Dear users,

    Thank you for the post. Can you please let me know the source of the playback?

    Have you also tried to use .srt subtitles from different sources to see if it helps? It might be caused by the incorrect coding.

    Kind regards,
    Sarka
    Philips Moderation Team

  4. #4
    New Member
    Points: 80, Level: 1
    Level completed: 30%, Points required for next Level: 70
    Overall activity: 0%
    Achievements:
    New Achievement!7 days registered

    Join Date
    Apr 2014
    Posts
    5
    Points
    80
    Level
    1
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Quote Originally Posted by Philips - Sarka View Post
    Dear users,

    Thank you for the post. Can you please let me know the source of the playback?

    Have you also tried to use .srt subtitles from different sources to see if it helps? It might be caused by the incorrect coding.

    Kind regards,
    Sarka
    Philips Moderation Team
    Dear Sarka, thanks for your reply.
    i play the 3D SBS.mkv file from USB flash drive.
    (SanDisk Ultra® USB 3.0 Flash Drive 32GB SDCZ48-032G)

    Yes i did try ton of different source for .srt but still not working. But all subtitle display well from my LG in build player and computer.

  5. #5
    Moderator
    Points: 5,621, Level: 22
    Level completed: 15%, Points required for next Level: 429
    Overall activity: 84.0%
    Achievements:
    New Achievement!3 months registered5000 Experience Points
    Philips - Sarka's Avatar
    Join Date
    Aug 2013
    Posts
    496
    Points
    5,621
    Level
    22
    Thanks
    22
    Thanked 14 Times in 14 Posts
    Rep Power
    10
    Dear Melson,

    Thank you for the information. I'm in touch with your team for further investigation and will contact you shortly.

    Kind regards,
    Sarka

  6. #6
    Moderator
    Points: 5,621, Level: 22
    Level completed: 15%, Points required for next Level: 429
    Overall activity: 84.0%
    Achievements:
    New Achievement!3 months registered5000 Experience Points
    Philips - Sarka's Avatar
    Join Date
    Aug 2013
    Posts
    496
    Points
    5,621
    Level
    22
    Thanks
    22
    Thanked 14 Times in 14 Posts
    Rep Power
    10
    Dear Melson,

    Can you please confirm if the issue is only with 3D.mkv subtitles?

    Thank you for information.

    Kind regards,
    Sarka

  7. #7
    New Member
    Points: 80, Level: 1
    Level completed: 30%, Points required for next Level: 70
    Overall activity: 0%
    Achievements:
    New Achievement!7 days registered

    Join Date
    Apr 2014
    Posts
    5
    Points
    80
    Level
    1
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Dear Sarka,

    So far i try few 1080P.mkv title with the eng .srt its working fine. But the chinese .srt as other user encounter which is the language selection disappear.

    e.g Same movie title "gravity 3D.mkv" and "gravity 1080P.mkv" with same subtitle .srt file.
    The .srt is display correctly if playing "gravity 1080P.mkv" but not working while playing "gravity 3D.mkv".

  8. #8
    Moderator
    Points: 5,621, Level: 22
    Level completed: 15%, Points required for next Level: 429
    Overall activity: 84.0%
    Achievements:
    New Achievement!3 months registered5000 Experience Points
    Philips - Sarka's Avatar
    Join Date
    Aug 2013
    Posts
    496
    Points
    5,621
    Level
    22
    Thanks
    22
    Thanked 14 Times in 14 Posts
    Rep Power
    10
    Dear Melson,

    I've sent you a private message, can you please check your inbox?
    Can you also let me know in which country are you based in?

    Thank you.

    Kind regards,
    Sarka

  9. #9
    New Member
    Points: 80, Level: 1
    Level completed: 30%, Points required for next Level: 70
    Overall activity: 0%
    Achievements:
    New Achievement!7 days registered

    Join Date
    Apr 2014
    Posts
    5
    Points
    80
    Level
    1
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Hi Sarka,
    I'm come from Singapore.
    and just reply your PM.

Similar Topics

  1. htb3510/98 no subtitle
    By e_mcsquare in forum Blu-ray: HTS Series
    Replies: 2
    Last Post: 03-03-2014, 01:27 PM
  2. Replies: 3
    Last Post: 11-22-2013, 07:00 AM
  3. htb3510 - how can I see the content on my pc (lan net)?
    By omarrpepper in forum Smart TV: Error Messages
    Replies: 0
    Last Post: 11-14-2013, 02:13 PM
  4. BDP7600/12 front display does not display audio CD track numbers???
    By cadreamboy in forum Blu-ray: BDP7000 Series
    Replies: 2
    Last Post: 05-17-2012, 05:53 PM
  5. 32PFL9606H/12: Unable to display subtitle on MKV playback
    By davedj in forum TV: Streaming & Network
    Replies: 2
    Last Post: 11-22-2011, 09:54 AM

Tags for this Topic

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •