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    can not use smart TV (after upgrade software to v. TPM1013E_003.007.000.001)

    Dear Support,
    I Have a problem with Smart Tv ( tv 47PFL5038T/12 ) . I have connected TV to WIFI network , can use skype, search for upgrades, but when I open smart TV it shows me that TV is not connected to any network.
    Pls be so kind and investigate.
    Thank you

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    Hi,

    please tell me:
    Wwhat the messages looks like, exactly. (maybe take a Photo)
    How it is connected to your Network.
    In which Country you do live.
    What the Serial No is for this Device.

    Thanks
    Thomas

  3. The Following User Says Thank You to Philips - Thomas For This Useful Post:

    WAJDAJ (04-23-2014)

  4. #3
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    Hello,
    The message was in my National language more less " that TV is offline , the view of smart tv will be different when you Connect to network".

    I've solved this issue by reset TV to factory settings.
    thank you.

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    Hi,

    that was the Demo Page. It is shown every Time there is no connection to the Servers (on whatever circumstances)
    Good that it does work now!

    Regards
    Thomas

  6. #5
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    I Have a problem with Smart Tv

    TV it shows me that TV is not connected to any network.
    Pls be so kind and investigate.

    46PFL4508K/12

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    Hi,

    so - did you connect your TV to your local network?

    Toengel@Alex

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    yes
    and i forgot to restar my tv )))) all work now

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