Results 1 to 6 of 6
  • Topic Tools
  • Display
  • Bookmark and Share
  1. #1
    New Member
    Points: 44, Level: 1
    Level completed: 88%, Points required for next Level: 6
    Overall activity: 0%
    Achievements:
    New Achievement!7 days registered

    Join Date
    May 2014
    Posts
    2
    Points
    44
    Level
    1
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    HTL 3120 connection issues

    hiya,
    my first post, hoping to solve a headache ive had since purchasing my sound bar..

    SO, i have a philips HTL3120 soundbar with bluetooth etc. and a toshiba 42 inch led smart tv. both obviously ARC compatible.
    I have it all connected fine so now i turn my tv on it turns on the bar and tv remote controls the bar volume e.t.c as intended.
    however, when i select to listen to bluetooth through the sound bar, it switches to bluetooth for a few seconds then jumps back to arc.
    when i switch the tv off, the bar switches off too which is all good. but then if i press bluetooth on the remote, it flashes BT on the display of the bar, then says MUTE then stays solid BT on display but does not play any audio, press volume button on the philips remote and it says off and then plays my bluetooth device and says BT on the display afterwards...
    The device im connecting to the bar via bluetooth is my Iphone 4s.

    any help will be very much appreciated
    Last edited by oscar13; 05-05-2014 at 10:30 AM. Reason: more detail

  2. #2
    Moderator
    Points: 5,621, Level: 22
    Level completed: 15%, Points required for next Level: 429
    Overall activity: 84.0%
    Achievements:
    New Achievement!3 months registered5000 Experience Points
    Philips - Sarka's Avatar
    Join Date
    Aug 2013
    Posts
    496
    Points
    5,621
    Level
    22
    Thanks
    22
    Thanked 14 Times in 14 Posts
    Rep Power
    10
    Dear oscar13,

    I am checking the issue with your team, will contact you shortly.

    Thank you.

    Kind regards,
    Philips Moderation Team

  3. #3
    Moderator
    Points: 5,621, Level: 22
    Level completed: 15%, Points required for next Level: 429
    Overall activity: 84.0%
    Achievements:
    New Achievement!3 months registered5000 Experience Points
    Philips - Sarka's Avatar
    Join Date
    Aug 2013
    Posts
    496
    Points
    5,621
    Level
    22
    Thanks
    22
    Thanked 14 Times in 14 Posts
    Rep Power
    10
    Dear oscar13,

    Can you please let me know what exactly happens when you press the BT key on the RC? Does the pairing procedure start?
    When you look for available BT devices on your iPhone, does the HTL3120 appear on the list? Are you able to complete a pairing?

    It would be really good if you can describe in detail which specific steps you take to playback from BT source.

    Thank you for information.

    Kind regards,
    Sarka

  4. #4
    New Member
    Points: 44, Level: 1
    Level completed: 88%, Points required for next Level: 6
    Overall activity: 0%
    Achievements:
    New Achievement!7 days registered

    Join Date
    May 2014
    Posts
    2
    Points
    44
    Level
    1
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    I will list all issues I have with the SB.

    Majority of the time, I turn my TV on and the sound bar needs switching on with its own remote.

    Occasionally when watching TV with the SB on, it suddenly starts flashing the ARC on the display of the bar and then it needs switching off then on.

    With the BT function, I switch the TV off which also switches the bar off. I then press the BT button on the remote, BT flashes on the display. My phone connects automatically to the SB, but then the SB display changes over to ARC and stays on that not flashing. If I then select BT again on the remote it goes to BT then back to ARC after a few seconds.

    Any help will be appreciated.

    BT= Bluetooth
    SB= SounD Bar

  5. #5
    Moderator
    Points: 5,621, Level: 22
    Level completed: 15%, Points required for next Level: 429
    Overall activity: 84.0%
    Achievements:
    New Achievement!3 months registered5000 Experience Points
    Philips - Sarka's Avatar
    Join Date
    Aug 2013
    Posts
    496
    Points
    5,621
    Level
    22
    Thanks
    22
    Thanked 14 Times in 14 Posts
    Rep Power
    10
    Dear oscar13,

    I'm afraid you will need to have your unit serviced. Please, contact your local service centre/dealer and they will be able to assist you further with the repair or exchange of the device.

    Kind regards,
    Sarka
    Philips Moderation Team

  6. #6
    Moderator
    Points: 6,264, Level: 23
    Level completed: 43%, Points required for next Level: 286
    Overall activity: 99.8%
    Achievements:
    New Achievement!3 months registeredOverdrive5000 Experience Points
    Philips - Rafal's Avatar
    Join Date
    Oct 2013
    Posts
    1,004
    Points
    6,264
    Level
    23
    Thanks
    21
    Thanked 41 Times in 38 Posts
    Rep Power
    10
    Dear Users,

    There is no active discussion on this topic for quite some time. Therefore, we have closed this topic for the moment. In case you want to discuss further, you may start a new topic or send me a PM to re-open the topic.

    Thanks for your understanding in advance!

    Kind regards,
    Philips Moderation Team

Similar Topics

  1. HTL 3120 remote control code
    By Roman_SK in forum Sound: Sound Bar (1.1 system)
    Replies: 2
    Last Post: 06-10-2014, 12:03 PM
  2. CSS2123/F7 SoundBar connection issues...
    By stickman83 in forum Sound: Sound Bar (1.1 system)
    Replies: 1
    Last Post: 10-17-2012, 01:33 PM
  3. Laptop-HDMI-TV connection, video/audio reset issues
    By Lajehto in forum TV: Connectivity
    Replies: 9
    Last Post: 04-18-2012, 02:03 AM
  4. Wi-Fi Media Connect connection error, fragile connection
    By dpaules in forum TV: Streaming & Network
    Replies: 0
    Last Post: 03-30-2012, 08:39 PM
  5. Internet connection issues with new bdp5506/f7
    By mjrose514 in forum Blu-ray: BDP5000 & 6000 Series
    Replies: 4
    Last Post: 12-20-2011, 08:51 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •