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  1. #1
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    Problem with netflix App on BDP2900

    Im having problems with the netflix app on my bluray BPD2900 i often get the error message "no connection to the internet please check your connection and try again" Pandora and Vuddu apps work flawlessly so i'd assume it's not a connection issue, i have to unplug it to get it to work again. Just wondering if anyone else has encountered this problem?
    Any help would be greatly appreciate it.
    Last edited by Dannyzzz; 05-07-2014 at 09:06 PM.

  2. #2
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    Dear Dannyzzz,

    Thank you for the post. Our team is looking into the issue, I will contact you shortly.

    Kind regards,
    Philips Moderation Team

  3. The Following User Says Thank You to Philips - Sarka For This Useful Post:

    Dannyzzz (05-09-2014)

  4. #3
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    Thank you for replying i'll keep checking back for further updates.

  5. #4
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    Dear Dannyzzz,

    Can you please provide some additional information?
    Can you let me know in which country are you based in? Do you use VPN to connect up?

    What it the exact model name of your device? (which version, for example BDP2900/12)
    Can you also provide the serial number of the device?

    I would also recommend you to test if the connection is OK by following:
    1. Connect to Wi-Fi network
    2. Go to Setup > Network > View Wireless Settings

    Kind regards,
    Sarka

  6. #5
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    Dear Users,

    There is no active discussion on this topic for quite some time. Therefore, we may close the topic for the moment. In case you want to discuss further, you may start a new topic or send me a PM to re-open the topic.

    Thanks for your understanding in advance!

    Kind regards,
    Philips Moderation Team

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