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Topic: EPG Down?

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    Angry And again...

    Quote Originally Posted by kmkota View Post
    Same problems as described above in addition black and white screens + "server error 401".
    Model: 42PDL7906T/12, location: Finland

    Very annoying!

    Again EPG down this evening. Smart TV ok, internet connection ok.

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    Epg is not working here (denmark) or at least mine do not work, tv and internet is ok. Same thing the last couple of days. One moment it was working, the other not. What to do?

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    abaekgaard (01-04-2013)

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    Hi Tbj141,

    at my side IP-EPG also does not work normal although Server Status at 20:11 is green (everything runs normal). When I start IP-EPG I get a black screen with running dots for more that two minutes until I stop my try at test SmartTV.
    SmartTV is also very slow at my side here in Germany.
    so I retry IP-EPG and choose "Reload page" at options. Now I got the following error message "XML parsing failed" - so something goes wrong at IP-EPG.


    regards bta

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    Angry Same for me (Germany)

    Quote Originally Posted by bta View Post
    Hi Tbj141,

    at my side IP-EPG also does not work normal although Server Status at 20:11 is green (everything runs normal). When I start IP-EPG I get a black screen with running dots for more that two minutes until I stop my try at test SmartTV.
    SmartTV is also very slow at my side here in Germany.
    so I retry IP-EPG and choose "Reload page" at options. Now I got the following error message "XML parsing failed" - so something goes wrong at IP-EPG.
    I tried for a few days and got the same result every evening. :-(

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    It seems that philips is not used to being an online serviceprovider, or at least they are not trying hard enough (or whatever this gracenote company is doing). Is there a service desk to report this on?

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    happy new year to everybody!
    I apologize if this topic has been already discussed.. (i'm a newbye)
    Unfortunately i have lots of problems (as many of you) connecting my 32pfl5007h to the EPG via internet.
    Is there any possibility to use the usb recording (or playback) without having the EPG active? (IE when EPG is not reachable).
    Thanks in advance
    Paolo

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    Quote Originally Posted by vasc8 View Post
    Is there any possibility to use the usb recording (or playback) without having the EPG active? (IE when EPG is not reachable).
    Thanks in advance
    Paolo
    No, this is not possible and very frustrating. Philips should separate the recording function from the IP EPG and make them work independently.

    I kindly request this *feature*, again!

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    abaekgaard (01-03-2013),Toengel (01-03-2013),vasc8 (01-03-2013)

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    Hi Tbj141

    the only usefull thing I know is the NetTV support via e-mail, All the phone numbers and local help desks are senseless because they tell you update the tv's sw - they don't care if your currently running version is up to date. And thy tell you to clear the NetTV cache what takes a lot of time to reentere all usernames and pwd's and also doesn't helps with the actual issue.

    Regards bta

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    abaekgaard (01-03-2013)

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    Really frustrating. Since Christmas no EPG in the evening hours.
    But at least different behaviour: Yesterday black screen, today black screen with progress indicator - but no progress :-(

    I will start a battle with my retailer now. I consider my 42PFL7656K non-compliant to its spec, since recording is not possible anymore. Let's see how they react.

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    abaekgaard (01-03-2013)

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    Shame on you Philips
    NO EPG in Denmark AGAIN ...............
    It's been more than a year since this senseless architecture (NO EPG = no access to recorded films :-() was pointed out.

    So please give us an updat on the EPG.
    Give us an updat on the comming change of architecture ....

    Philips your brand is bleeding

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    EPG Down here in sweden to!!!!

    Just show a black loading screen!

    Anyone else in sweden with this problem?

    Please come with some status information.

    i have a 47pfl4007/12t

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    Hi,

    everyone does have this problem - all IP-EPG servers are down (since 2 weeks, everyday after 8 in the evening).

    Toengel@Alex

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    Quote Originally Posted by abaekgaard View Post
    Shame on you Philips
    NO EPG in Denmark AGAIN ...............
    It's been more than a year since this senseless architecture (NO EPG = no access to recorded films :-() was pointed out.

    So please give us an updat on the EPG.
    Give us an updat on the comming change of architecture ....

    Philips your brand is bleeding
    OK so now it's official. EPG is under update ............. or so it says when you try to access it................
    If only i dared hope it is because they will separate the EPG and the recorded films ......

    /A.

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    Yes same here:
    the EPG is due to an upgrade tomoraly unavailable!!

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    Since weeks iīm becoming more and more angry about the horrible unreliability of the EPG. Now I found this so-called support forum. But all I read here are postings by unsatisfied Philipps customers like me from all over Europe. So Philipps : WHERE STAYS THE SUPPORT ?

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