Results 1 to 11 of 11
  • Topic Tools
  • Display
  • Bookmark and Share
  1. #1
    New Member
    Points: 158, Level: 2
    Level completed: 8%, Points required for next Level: 92
    Overall activity: 13.0%
    Achievements:
    New Achievement!31 days registered100 Experience Points

    Join Date
    May 2014
    Posts
    5
    Points
    158
    Level
    2
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    Update channel list Canaldigitaal

    46PFL8007K12 does not update automatically the satellite channel list of Canaldigitaal. I have called Canaldigitaal and they tell me to contact Philips. When I call Philips they tell me to contact Canaldigitaal with this problem. Can someone tell me what to do?

  2. #2
    Moderator
    Points: 16,949, Level: 39
    Level completed: 63%, Points required for next Level: 301
    Overall activity: 99.9%
    Achievements:
    New Achievement!Overdrive10000 Experience Points1 year registered
    Philips - Ina's Avatar
    Join Date
    May 2013
    Posts
    3,027
    Points
    16,949
    Level
    39
    Thanks
    36
    Thanked 102 Times in 86 Posts
    Rep Power
    10
    Quote Originally Posted by funsat View Post
    46PFL8007K12 does not update automatically the satellite channel list of Canaldigitaal. I have called Canaldigitaal and they tell me to contact Philips. When I call Philips they tell me to contact Canaldigitaal with this problem. Can someone tell me what to do?

    Hi funsat,

    Could you please let me know you country location?

    Please also confirm the current software version installed on your TV.

    Is the automatic channel update option enabled on the TV?

    HOME > [Setup] > [Channel settings] > [Channel installation] > [Automatic channel update] > On

    Best regards,
    Ina
    Forum Mod

  3. #3
    New Member
    Points: 158, Level: 2
    Level completed: 8%, Points required for next Level: 92
    Overall activity: 13.0%
    Achievements:
    New Achievement!31 days registered100 Experience Points

    Join Date
    May 2014
    Posts
    5
    Points
    158
    Level
    2
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Dear Ina,

    I am from Holland.
    Software is 000.150.095.000.
    Automatic channel update option is enabled.
    In a Philips forum i found someone with the same problem:

    Beoordeling 5 voor Philips 8000 series Smart LED-TV 46PFL8007K 117 cm (46") 3D Max DVB T/C/S2 met Ambilight Spectra XL en Perfect Pixel HD
    Avatar van klant
    Eddy52
    Geslacht:Mannelijk
    Leeftijd:50+
    Ik Gebruik Dit Product:7-12 maanden
    3 / 5
    Geen automatische update kanalenlijst Canaldigitaal
    19 november 2013
    FacebookTwitterHyves
    Mijn grootste probleem, afgezien van de traagheid, is het feit dat ondanks certificatie door Canaldigitaal de kanalenlijst niet automatisch ververst wordt. Aangezien Canaldigitaal steeds kanalen blijft wijzigen (RTL7HD, RTL5HD, NED1HD, NGCHD enz.) zijn er steeds zenders weg of loopt er bovenin tekst door het beeld. Ik moet elke keer de kanalen weer opnieuw installeren wat ook al zeer traag gaat. (ongeveer 45 minuten) De losse SAT ontvanger bij de andere TV doet het wel automatisch en eventueel handmatig binnen 1 minuut klaar.

  4. #4
    Moderator
    Points: 16,949, Level: 39
    Level completed: 63%, Points required for next Level: 301
    Overall activity: 99.9%
    Achievements:
    New Achievement!Overdrive10000 Experience Points1 year registered
    Philips - Ina's Avatar
    Join Date
    May 2013
    Posts
    3,027
    Points
    16,949
    Level
    39
    Thanks
    36
    Thanked 102 Times in 86 Posts
    Rep Power
    10
    Quote Originally Posted by funsat View Post
    Dear Ina,

    I am from Holland.
    Software is 000.150.095.000.
    Automatic channel update option is enabled.
    In a Philips forum i found someone with the same problem:

    Beoordeling 5 voor Philips 8000 series Smart LED-TV 46PFL8007K 117 cm (46") 3D Max DVB T/C/S2 met Ambilight Spectra XL en Perfect Pixel HD
    Avatar van klant
    Eddy52
    Geslacht:Mannelijk
    Leeftijd:50+
    Ik Gebruik Dit Product:7-12 maanden
    3 / 5
    Geen automatische update kanalenlijst Canaldigitaal
    19 november 2013
    FacebookTwitterHyves
    Mijn grootste probleem, afgezien van de traagheid, is het feit dat ondanks certificatie door Canaldigitaal de kanalenlijst niet automatisch ververst wordt. Aangezien Canaldigitaal steeds kanalen blijft wijzigen (RTL7HD, RTL5HD, NED1HD, NGCHD enz.) zijn er steeds zenders weg of loopt er bovenin tekst door het beeld. Ik moet elke keer de kanalen weer opnieuw installeren wat ook al zeer traag gaat. (ongeveer 45 minuten) De losse SAT ontvanger bij de andere TV doet het wel automatisch en eventueel handmatig binnen 1 minuut klaar.

    Hi funsat,

    Thank you! I'm going to look into this and find out where the issue might be.

    Best regards,
    Ina
    Forum Mod

  5. #5
    Moderator
    Points: 17,333, Level: 40
    Level completed: 11%, Points required for next Level: 717
    Overall activity: 99.8%
    Achievements:
    1000 Experience PointsNew Achievement!10000 Experience PointsVeteran
    Philips - Thomas's Avatar
    Join Date
    Jun 2011
    Posts
    1,747
    Points
    17,333
    Level
    40
    Thanks
    2
    Thanked 37 Times in 34 Posts
    Rep Power
    10
    Hi,

    just to make sure we are talking all the same language.
    Is it DVB-S like for Satellite oder DVB-C like for Cable?

    You say that there is no Automatic Update. Ok, How do you see that there is an Update?

    Thanks
    Thomas

  6. #6
    New Member
    Points: 158, Level: 2
    Level completed: 8%, Points required for next Level: 92
    Overall activity: 13.0%
    Achievements:
    New Achievement!31 days registered100 Experience Points

    Join Date
    May 2014
    Posts
    5
    Points
    158
    Level
    2
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    TV is in use with DVB-S. I receive a email from Canaldigitaal when there is a channel list update. All certified TV's and receivers have automatic update. But my certified TV does not update the channel list!

  7. #7
    Moderator
    Points: 16,949, Level: 39
    Level completed: 63%, Points required for next Level: 301
    Overall activity: 99.9%
    Achievements:
    New Achievement!Overdrive10000 Experience Points1 year registered
    Philips - Ina's Avatar
    Join Date
    May 2013
    Posts
    3,027
    Points
    16,949
    Level
    39
    Thanks
    36
    Thanked 102 Times in 86 Posts
    Rep Power
    10
    Quote Originally Posted by funsat View Post
    TV is in use with DVB-S. I receive a email from Canaldigitaal when there is a channel list update. All certified TV's and receivers have automatic update. But my certified TV does not update the channel list!

    Hi funsat.

    Thank you for the additional information.

    If you do a manual channel update, do you experience any issue with this as well?

    Best regards,
    Ina
    Forum Mod

  8. #8
    New Member
    Points: 158, Level: 2
    Level completed: 8%, Points required for next Level: 92
    Overall activity: 13.0%
    Achievements:
    New Achievement!31 days registered100 Experience Points

    Join Date
    May 2014
    Posts
    5
    Points
    158
    Level
    2
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Manual channel update works well but it takes 45 minutes.

  9. #9
    Moderator
    Points: 16,949, Level: 39
    Level completed: 63%, Points required for next Level: 301
    Overall activity: 99.9%
    Achievements:
    New Achievement!Overdrive10000 Experience Points1 year registered
    Philips - Ina's Avatar
    Join Date
    May 2013
    Posts
    3,027
    Points
    16,949
    Level
    39
    Thanks
    36
    Thanked 102 Times in 86 Posts
    Rep Power
    10
    Quote Originally Posted by funsat View Post
    Manual channel update works well but it takes 45 minutes.

    Hi funsat.

    I have been trying to find out how wide spread this issue is, but can't truly find any evidence that it is.

    The channel updates usually take place early in the mornings around 4-7am. Is your TV in standby mode around this time? If it has been turned off with the power button on the TV, then the updates will not go through.

    Otherwise I cannot think of any reason why the updates don't happen on your TV.

    Best regards,
    Ina
    Forum Mod

  10. #10
    New Member
    Points: 158, Level: 2
    Level completed: 8%, Points required for next Level: 92
    Overall activity: 13.0%
    Achievements:
    New Achievement!31 days registered100 Experience Points

    Join Date
    May 2014
    Posts
    5
    Points
    158
    Level
    2
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Quote Originally Posted by Philips - Ina View Post
    Hi funsat.

    I have been trying to find out how wide spread this issue is, but can't truly find any evidence that it is.

    The channel updates usually take place early in the mornings around 4-7am. Is your TV in standby mode around this time? If it has been turned off with the power button on the TV, then the updates will not go through.

    Otherwise I cannot think of any reason why the updates don't happen on your TV.

    Best regards,
    Ina
    The TV is always in standby but no update.
    Are there other people having the same problem with this TV?

  11. #11
    Moderator
    Points: 16,949, Level: 39
    Level completed: 63%, Points required for next Level: 301
    Overall activity: 99.9%
    Achievements:
    New Achievement!Overdrive10000 Experience Points1 year registered
    Philips - Ina's Avatar
    Join Date
    May 2013
    Posts
    3,027
    Points
    16,949
    Level
    39
    Thanks
    36
    Thanked 102 Times in 86 Posts
    Rep Power
    10
    Quote Originally Posted by funsat View Post
    The TV is always in standby but no update.
    Are there other people having the same problem with this TV?

    I would also be interested to hear if anyone else has experienced this specific issue with Canaldigitaal.

    Best regards,
    Ina
    Forum Mod

Similar Topics

  1. Favourite channel list lost
    By MrDaan in forum TV: Software 2012 models
    Replies: 4
    Last Post: 11-14-2013, 07:54 AM
  2. Unable to update channel list - 32PFL4007H/12
    By lucky_13 in forum TV: User Interface
    Replies: 2
    Last Post: 02-21-2013, 09:32 PM
  3. Replies: 5
    Last Post: 09-14-2012, 07:43 AM
  4. TV channel list is gone! Need help! (32PFL3017H/12)
    By cc27 in forum TV: Software 2012 models
    Replies: 0
    Last Post: 09-08-2012, 07:10 AM
  5. Channel List on USB Stick
    By bansheeat in forum TV: User Interface
    Replies: 2
    Last Post: 02-02-2012, 02:38 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •