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    Incorrect aspect ratio USB video

    When I try to watch a movie from a USB drive that is not in 16:9 format, the image looks stretched. The TV stretches the image to fit its 16:9 aspect ratio, creating distorted images. E.g. the image is vertically stretched when playing a 21:9 movie, and horizontally stretched when watching a 4:3 movie. This happens to all video formats (avi, mp4, mkv). 16:9 videos play fine.

    The format button on the remote controller to control the ratio does not work for USB videos.

    Is there a solution to this problem? Maybe to fix either the format button, or let the tv read the video stream of the files and adjust (letterbox or fill) the screen?

    ==================
    TV Model: 32PHK4309/12
    Firmware: V2.080

  2. #2
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    Quote Originally Posted by Robyn View Post
    When I try to watch a movie from a USB drive that is not in 16:9 format, the image looks stretched. The TV stretches the image to fit its 16:9 aspect ratio, creating distorted images. E.g. the image is vertically stretched when playing a 21:9 movie, and horizontally stretched when watching a 4:3 movie. This happens to all video formats (avi, mp4, mkv). 16:9 videos play fine.

    The format button on the remote controller to control the ratio does not work for USB videos.

    Is there a solution to this problem? Maybe to fix either the format button, or let the tv read the video stream of the files and adjust (letterbox or fill) the screen?

    ==================
    TV Model: 32PHK4309/12
    Firmware: V2.080

    Hi Robyn,

    What happens when you attempt to change the format with the format button exactly?

    Are you not able to select any format options, such as Unscaled or 4:3?

    Best regards,
    Ina
    Forum Mod

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    When I press the format button on the remote, the LED-light of the TV blinks, but nothing happens on the screen.

  4. The Following User Says Thank You to Robyn For This Useful Post:

    chaveta (07-18-2014)

  5. #4
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    Quote Originally Posted by Robyn View Post
    When I press the format button on the remote, the LED-light of the TV blinks, but nothing happens on the screen.

    Hi Robyn,

    This is currently being investigated. Please look out for software updates as this is currently planned to be implemented.

    Best regards,
    Ina
    Forum Mod

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    hi robyn! any solution? no yet? greetings from argentina!!! tell me if you know something!!

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    Quote Originally Posted by Philips - Ina View Post
    Hi Robyn,

    This is currently being investigated. Please look out for software updates as this is currently planned to be implemented.

    Best regards,
    Ina
    I have the same problem and I feel very very disappointed about it. I expect a quick fix! thanks!

  8. #7
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    Same problem. Not fixed in FW v3.000.

  9. #8
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    Same problem (48pfs6609/12):

    - Incorrect ratio on usb video (3D or not if the original ratio is not 16:9)
    - The format button on the remote controller to control the ratio does not work for USB videos but only for video 3D

    so my solution for ratio: on channel tv, i use format option and i distort images as i can (I crush video) and I return to my hard drive; but it is very painful....

    So please i hope a quick fix

  10. #9
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    I'm having the same problem on a 39PFG4109 I bought yesterday (Sept.3.2014), playing videos from usb and cannot change format (aspect ratio incorrect), I did an upgrade to the latest version but nothing changed. Any solutions yet?

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