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  1. #1
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    Question DS9800W no sound

    My DS9800W speaker does not function well, no sound comes from the speaker. When power on, usually I will hear a "Beep" sound after connecting to WiFi, but now it disappear, even no current noise of electricity that is usually noticeable. My apple devices still can recognise the speaker in Airplay, but no sound, then switch to 3.5mm cable connection, still no sound. I am so depressed, please help!

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    Dear Shaun,

    I'm sorry to hear about the issue you're having with your DS9800W. Can you let me know which software version is installed on your device?

    I would recommend you to follow these instructions:
    Press and hold 'switch on/off button' on DS9800W for more than 5 seconds to reset the device. Then
    set up the Wi-Fi network for DS9800W again (see 'Connect to your home Wi-Fi network for AirPlay' on page 12 here: http://download.p4c.philips.com/file...10_dfu_aen.pdf).
    Disconnect and reconnect the AC power plug, and then switch on the device again.

    Please, let me know if this helps.

    Kind regards,
    Sarka
    Philips Moderation Team

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    Dear Users,

    There is no active discussion on this topic for quite some time. Therefore, we have closed this topic for the moment. In case you want to discuss further, you may start a new topic or send me a PM to re-open the topic.

    Thanks for your understanding in advance!

    Kind regards,
    Philips Moderation Team

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