M1 Bluetooth headphones audio delay with iOS 7

[psionmark]

Hi,

I'm suffering the exact issue described here.

In summary, when using my M1BT headphones on iOS 7 (7.1.1) I miss the first few seconds of audio on each track. This is bad enough for music, but I listen to a lot of podcasts and audio books and, on audio books in particular, this means missing the first few words of each paragraph which makes it impossible to follow the book.

I have the same problem with my iPad Mini Retina.

I have a bluetooth speaker and also another bluetooth headset that both work perfectly over bluetooth with my 5s and iPad.

I'd love to get this resolved as it's driving me nuts. It's also forcing me to use a wired connection, which defeats one of the main reasons I purchased these headphones.

I've tried forgetting the devices under Bluetooth, resetting all network connections etc, all with no luck.

Cheers,

Mark

[Vaga]

Hey Mark, do you have this issue after iOS 7.1.1 update? I guess, you did reboot your phone, right?
Which software version is installed on your iPad?
V.

[psionmark]

Hey Mark, do you have this issue after iOS 7.1.1 update? I guess, you did reboot your phone, right?
Which software version is installed on your iPad?
V.

Hi Vaga,

Yes, this is still going on after the 7.1.1 update. iPad has the same firmware.

Yep, rebooted, tried "forgetting" all bluetooth devices, reset network settings, tried switching off bluetooth on the iPad when the iPhone was connected to M1's.

Cheers,

Mark

[Philips - Sarka]

Dear Mark,

Do you experience this problem since the beginning after you purchased the headphones?

I am in touch with our team and will provide more information later.

Kind regards,
Sarka
Philips Moderation Team

[Philips - Sarka]

Mark, can you please confirm following:

- Does this happen with any media player app?
- Has this been shown after an iOS update? if so, which one?

Thank you.
Sarka

[psionmark]

Hi Sarka,

Yes, this has happened since I've owned the headphones - for about 6 months.

They've always exhibited this problem, not just after updating iOS to any particular version.

I'd have returned them, but the sound quality is awesome!

[psionmark]

Any news on this yet? I seriously want to get these working. They weren't exactly cheap.

[Philips - Rafal]

Dear psionmark,

Thank you for your post.

Please bear with me while I'm checking the issue with the technical team.

I will get back to you soon.

Kind regards,
Philips Moderation Team

[Philips - Sarka]

Dear Mark,

thank you for information. Can you please let me know which media app do you use?

Thank you.

Sarka

[psionmark]

Dear Mark,

thank you for information. Can you please let me know which media app do you use?

Thank you.

Sarka

Hi,

I use all kinds of media apps - the Apple Music app, Spotify, Deezer, Voice Dream, Pocket Casts - and it's the same (in varying degrees) with all of them.

Basically, anything that makes a sounds has this issue with these headphones.

Mark

[psionmark]

Any news on this?

I'd really like to get this resolved. This is a major issue, especially given the cost of the headphones.

[Jojo7]

Hi

I got the same problem but when watching movies on ipad using app from netflix, hbo, svtplay etc.. The sound is delayed..... I updated ios today to 7.1.2 but same problem.
I have a bluetooth speaker, jambox, and that works just fine.

Edit; same problem when using iphone 5, ios 7.1.2. I borrowed a samsung galaxy s3, same problem

[psionmark]

Hi

I got the same problem but when watching movies on ipad using app from netflix, hbo, svtplay etc.. The sound is delayed..... I updated ios today to 7.1.2 but same problem.
I have a bluetooth speaker, jambox, and that works just fine.

Edit; same problem when using iphone 5, ios 7.1.2. I borrowed a samsung galaxy s3, same problem

I have a number of bluetooth devices - Braven 650 speaker, Plantronics headsets (mono and stereo) and everything works flawlessly.

These are the only (and most expensive!) bluetooth device I have a problem with, and it's consistent. To the point where I use them less and less. This doesn't make me want to buy other Philips products.

It's a shame, because the audio quality is superb, but that's not much good when these problems persist.

[Philips - Sarka]

Dear Mark,

I am sorry for the delay, our team is still looking into the issue. I will let you know as soon as I have more information.

Thank you for your patience.

Kind regards,
Sarka

[psionmark]

Any developments on this yet?

Even just an acknowledgement of the issue would be good...