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  1. #16
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    Quote Originally Posted by Philips - Sarka View Post
    Dear Mark,

    I am sorry for the delay, our team is still looking into the issue. I will let you know as soon as I have more information.

    Thank you for your patience.

    Kind regards,
    Sarka
    Dear Sarka!

    My supplier has requested me to return the phones for repair. "Repair"? My guess is that they can not be repaired. Is there any possibilitie to change fw on theese?

    My time is running out and soon i guess my supplier will exchange the phones to another brand, that would be bad for all parties. I am also informing about this to a "hi-fi forum", there is a couple of more users interested and also potential buyers, waiting for info how/ if this can be solved.

    Please advise urgently if possible

    Ps! Please note my problem could be different from Marks above. However i just tried listening to a book and just as mark describes the first word dissapperes (likely when the phones are connecting to the unit, phone).

  2. #17
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    Philips - Sarka's Avatar
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    Dear users,

    our team was able to reproduce the issue and currently works on the solution. I will keep you updated.

    @Jojo7: I would recommend you to return the phones for a repair as suggested by a dealer.

    Kind regards,
    Sarka

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