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  1. #1
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    BDP9700 service

    Dear Philips,

    I have a broken main board, and all you can offer is a complete new player. You don't support servicing this player, you say. This is not good for the enviroment. Further I could have fixed it myself. It's not a big deal to change the main board.

    Philips is renowned for not offering a good service level. The missing FW updates to get the player to work at a minimum level is another story.
    The customer support here in Norway did not reply to my latest e-mail. This is rude don't you think?

    Never Philips again, I say.

    /Levinas

  2. The Following User Says Thank You to Levinas For This Useful Post:

    Rin (06-03-2014)

  3. #2
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    I could understand why Philips would simply offer a new player. Producing a player might actually be cheaper and environment-friendlier than repairing one, when you take everything into account...

    But you have a very good point about the (lack of) quality of the firmware of the BDP9700. This player is costing most of us more than we bargained for.

    Philips, I call on you to take back my BDP9700. I paid €449 incl. VAT for it 14 months ago and it is still crashing with purple and green screens and since last fw-update it has out-of-sync mp4's.

    I am sure there are more like me, tired of waiting...

    Rin
    The Netherlands
    ==============
    Last edited by Rin; 06-04-2014 at 07:38 PM. Reason: clarifying point + grammar

  4. #3
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    Dear Consumers,

    We very much appreciate your feedback and apologise for the delay in creating the new firmware.

    At this point we would like to make clear that we have taken everyone’s feedback on board with our technical team.

    We can confirm that the next firmware release will be dealing with a number of the issues that you have fed back to us.

    However, at present, the firmware is still going through testing.

    When we have further information we will release a list of the solutions the latest firmware provides as well as more info on the firmware availability to our users.

    Depending on the complexity of the issues captured it can take a longer period of time to investigate.

    With this in mind we would like to ask you for your patience as we look to create a satisfactory solution for our loyal customers.

    With Kind Regards,
    The Philips Forum Moderation Team

  5. #4
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    Dear Philips,
    Thank you for the update. I've managed to fix the main board myself. However it was not an easy task due to the fact that your service manual has left out the main board. Is this because it is an OEM?
    I still believe its a shame that you don't supply spare parts for this player.

    When at it, I upgraded the player with this clock:
    http://newclassd.com/index.php?page=24&hv=1
    It improves the player a whole lot. Both picture and sound.

    Oppo is not the king anymore!
    Last edited by Levinas; 06-05-2014 at 07:37 AM.

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