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  1. #1
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    Using any ir remote turns 46pfl8008s/12 off

    Hello,

    I have a 46pfl8008s/12s connected through easylink to a HTL 9100/12 soundbar.

    When using the tv remote, everything works fine, but when I press any button on any other remote, the TV shuts down (and turns off the soundbar as well).

    That means, that I cannot use the soundbar remote to adjust the treble/bass or choose another input. I also have a HTPC in my livingroom and use of that remote also shuts off the tv. It doesn't matter which button I press; any button will turn the tv off.

    I have tried reinstalling the tv and change the batteries in all remotes, but the problem persist.

    Has anybody got an idea?

    Cheers from Denmark

  2. #2
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    Hello Alex,

    Try to leave the set plugged out the power for one night. This might solve this issue.

    Kind regards,
    Evil

  3. #3
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    Hi,

    make sure, you have installed the latest firmware 173.52. After the update was successful, also pull power cord for 2-3 minutes.

    Toengel@Alex

  4. #4
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    @Toengel and Evil,

    Thanks a lot - it seems like your suggestions solved the issue.

    /Alex

  5. #5
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    Good to hear.

    Enjoy your set.

    Evil

  6. #6
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    Hello again,

    Well - problem was only solved for a day; it has now reappeared. I could of cause shut the tv down for a norther night, but it just doesn't seem right ;-)

    Does any of you have another suggestion?

    /Alex

  7. #7
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    .... Try to switch off Easylink in your set. If this does not solve the issue i suggest you call service.

    Kind regards,
    Evil

  8. The Following 2 Users Say Thank You to EvilC For This Useful Post:

    Alex Weinreich (07-10-2014),Philips - Ina (06-30-2014)

  9. #8
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    Easylink does not seem to be the problem; I'll contact service and post their reply.

    Thanks again, EvilC, for your suggestion and your time.

    /Alex

  10. #9
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    Hello,

    Just a short update as promised.

    I have been in contact with Phillips Support in Denmark and they are taking the issue quite seriously. They have had a couple of similar issues repported in from other consumers, but has yet to come up with a solution.

    The issue has been handed over to "development" for further investigation.

    Right now they er sending me a new remote; they don't know, if it will solve the problem, but it's worth a try.

    /Alex

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