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  1. #1
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    Viaplay ceases to work in July (Sweden)

    All Philips users in Sweden, I just received a mail from Viaplay that they will Close down the App on Philips SMART TVs effective end of July. I have had a lot of problems with my 7008 but this is not going to help. Does anybody know why they are dropping Philips and also if it is just temporary or forever ?

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    Dear plover,

    we are now aware that Viaplay have deleted their app from our smart platform. Unfortunately we have no further information regarding this at the moment. We are in contact with Viaplay and of course we will contact you with further information about how the situation stands.

    Regards
    Thomas

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    I bought my Philips 7007 becouse that the dealer said that it had the Viaplay app.
    This just very bad......will Philips solve this ? If not i wil by Samsung next time.!!!

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    Hi,

    I have an Update for You:

    TP Vision is keen to deliver a rich Philips Smart TV experience to its customers, with a wide range of services, from infotainment and catch-up TV, to games and video on demand. We are happy to confirm that Viaplay service will work again on our 2012 and 2013 Smart TV sets. The issues linked to the upgrade of the Viaplay service have been fixed. You can expect the service to be running again by the end of this month. Viaplay service will also run on our newly introduced 2014 TVs.

    Regards
    Thomas

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    Is this work still on track in time? Viaplay doesn't seem to know about it at all?

    The Viaplay service is now effectively closed down - and that's even earlier than scheduled.
    Last edited by bjorn50; 07-22-2014 at 04:37 PM.

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    Hi,

    post was from July, it still is July, so yes, they are.

    Thomas

  7. The Following User Says Thank You to Philips - Thomas For This Useful Post:

    bjorn50 (07-22-2014)

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    The last day of July today and still no Viaplay service.

    Any new time frame for the app?

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    Quote Originally Posted by bjorn50 View Post
    The last day of July today and still no Viaplay service.

    Any new time frame for the app?

    Hi bjorn50,

    It will be necessary to upgrade to the latest software version to have the new Viaplay app introduced on models that previously had this app.

    If your TV model has not very recently received a new update and is a supported model, then please bare with us while we finalise the version for your TV set.

    I can give more specific information if you include your TV model number.

    Best regards,
    Ina
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    MODEL NO: 42PFL6007T/12

    No recent update and none available right now.
    Last edited by bjorn50; 07-31-2014 at 12:33 PM.

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    Well i´ve got a PFS7509 with 012.003.002.128

    Any news? I know the 2014 models where "rushed out" to the stores and had a lot of problems(still do). But a litte more info would be appreciated.

    Edit: saw that QN141E_012.003.006.128 had been released will find and update my TV later.
    Last edited by JonssonSWE; 07-31-2014 at 12:19 PM.

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    Quote Originally Posted by bjorn50 View Post
    MODEL NO: 42PFL6007T/12

    No recent update and none available right now.

    Hi bjorn50,

    You can find the update 150.97 and USB installation instructions on our support page here:
    http://philips.to/1rLmWzf

    Best regards,
    Ina
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    bjorn50 (08-01-2014)

  14. #12
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    Quote Originally Posted by JonssonSWE View Post
    Well i´ve got a PFS7509 with 012.003.002.128

    Any news? I know the 2014 models where "rushed out" to the stores and had a lot of problems(still do). But a litte more info would be appreciated.

    Edit: saw that QN141E_012.003.006.128 had been released will find and update my TV later.

    Hi JonssonSWE,

    Yes, please update to version 12.3.06 for the Viaplay app.

    If you have feedback in regards to software, please also feel free to make use of the dedicated software threads in the TV: Software section of the forum.

    Best regards,
    Ina
    Forum Mod

  15. #13
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    Quote Originally Posted by Philips - Ina View Post
    Hi bjorn50,

    You can find the update 150.97 and USB installation instructions on our support page here:
    http://philips.to/1rLmWzf

    Best regards,
    Ina
    Problems:

    The update file downloads to the computer, I copy the file to the USB drive and then I connect the drive to the TV, the USB site opens, the update file doesn't show though and there's no sign of any automatic download whatsoever. Any advice?

    Edit 2014-08-01: Did phone the swedish support, they sent the update file on line and then I got access to Viaplay. Viaplay still posts on-screen about the Philips shutdown 30/7 but after clicking OK there's access. Some further, minor irregularities may also occur - maybe caused by Viaplay's actions preparing the shutdown.
    Last edited by bjorn50; 08-01-2014 at 11:31 AM.

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    Just updated my PFS6609/12 to version 12.3.06, reinstalled the tv had the power cord out for more than 2 minutes..... But still no viaplay app..... What am i doing wrong

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    I updated my 42PLF6678S today and can confirm that Viplay work now. Same message apper that it should close but i press ok and login and can watch movies.

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