2100/f7 Black Screen

[darkmoon711]

I've had this Blu Ray player for about 6 months or so. I was watching a DVD, paused it and went to get a drink of water. When I came back my screen was black and the remote would not work. I had to turn it off and on to get the DVD out. Now when I turn on the power, I get the Phillips screen and then the screen goes black. I've tried new HMDI cable. I've tried unplugging it. Nothing seems to work. Please help.

[Philips - Sarka]

Dear Darkmoon711,

Can you try a factory reset to see if it helps?

If this does not help, I would also recommend you to follow these intructions:
http://www.p4c.philips.com/cgi-bin/c...w_partial.html

Let me know if it helps.

Kind regards,
Sarka
Philips Moderation Team

[Philips - Sarka]

Dear Users,

There is no active discussion on this topic for quite some time. Therefore, we may close the topic for the moment. In case you want to discuss further, you may start a new topic or send me a PM to re-open the topic.

Thanks for your understanding in advance!

Kind regards,
Philips Moderation Team