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  1. #1
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    bluray Oblivion (universal picture) not work

    hi, why in my bdp7500b2 bd movie OBLIVION not start to play?.....unknown disc on display.................. firmware is the most recent 1.63 ............this bd work nomally play in my playstation 3, one time random was play on my bdp7500b2 .
    i have no problem with others bluraydisc

  2. #2
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    My Philips 7500mk2 refuses to read all new 20th Fox, Pathé, Europa, Universal discs.
    All discs are recognized as "unknow disc" after 45 secondes of noisy hardware read tentatives.

    Some examples :
    - la légende de Manolo / The book of life
    - Monuments Men
    - The Grand Budapest hotel
    - Get on up
    I think all discs are BD+ protected !

    Other discs and older titles can be played.

    Factory reset & lens cleaning doesn't fix the problem.

  3. #3
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    Hello mgrover68,

    Thank you for your post.

    Can you send EAN code of the disc?.

    Thank you
    Kind regards,
    Philips Moderation Team

  4. The Following User Says Thank You to Philips - Pavel For This Useful Post:

    mgrover68 (03-11-2015)

  5. #4
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    Hello sim_v,

    Can you please send EAN codes of invalid discs?

    Thank you
    Kind regards
    Philips Moderation Team

  6. #5
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    I can send EAN for final products but I receive a lot of check disc directly from Blu Ray Disc manufacturers like QOL.

  7. #6
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    Quote Originally Posted by Philips - Pavel View Post
    Hello sim_v,

    Can you please send EAN codes of invalid discs?

    Thank you
    Kind regards
    Philips Moderation Team
    Hi-Definition pictures here !


    Barcode La légende de Manolo : 33444428059644





    Barcode Grand Buddapest Hotel : 33444428057312





    Hi-Definition pictures here !
    Last edited by sim_v; 03-10-2015 at 04:41 PM.

  8. #7
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    Hello Sim_v

    Thank you for information.

    Do you getting any error message,(for example; no disc / unknown disc or anything else)?
    What is the serial number of your BDP?

    Thank you
    Philips Moderation Team

  9. #8
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    Do you getting any error message,(for example; no disc / unknown disc or anything else)?
    All discs are recognized as "unknown disc" after 30-45 secondes of noisy hardware read tentatives.

    What is the serial number of your BDP?
    Model number BDP7500S2/12
    Serial number VN1F1044012128
    Last edited by sim_v; 03-11-2015 at 04:35 PM.

  10. #9
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    I'll gave you error message and all numbers previously.
    It's a european 220-230V model.

  11. #10
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    Hi Pavel

    the EAN code of Blu-ray OBLIVION is 927085

    only with this disc I have the message "unknown disc" after 30-45 secondes of noisy hardware read tentatives.
    Last edited by mgrover68; 03-11-2015 at 06:14 PM.

  12. #11
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    Hi mgrover68,

    Please send required information as well

    Do you getting any error message,(for example; no disc / unknown disc or anything else)?
    What is the model number of yourBDP?
    What is the serial number of your BDP?

    Thank you
    Kind regards,
    Philips Moderation Team

  13. #12
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    2 new Universal incompatible movies : Dracula Untold & Scorpion King 4

    Click image for larger version. 

Name:	IMG_20150312_190208.jpg 
Views:	30 
Size:	330.9 KB 
ID:	3008

    Click image for larger version. 

Name:	IMG_20150312_190226.jpg 
Views:	30 
Size:	335.7 KB 
ID:	3009

    "Unknown Disc"

  14. #13
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    Hi Pavel.............

    MY BDP model is BDP7500B2/12
    SERIAL N. VN1G1103044566

    MESSAGE unknown disc

    Quote Originally Posted by Philips - Pavel View Post
    Hi mgrover68,

    Please send required information as well

    Do you getting any error message,(for example; no disc / unknown disc or anything else)?
    What is the model number of yourBDP?
    What is the serial number of your BDP?

    Thank you
    Kind regards,
    Philips Moderation Team

  15. #14
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    Hello,

    Support ticket has been registered for this issue. I'm awaiting solution. I will let you know once more information becomes available.

    Kind regards,
    Philips Moderation Team

  16. The Following User Says Thank You to Philips - Pavel For This Useful Post:

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  17. #15
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    Did support team reproduce the problem ?
    I have no problem with older BR nor DVD. Only recent production of some editors.

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