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  1. #1
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    Alerts do not work

    I have a basic account for my insight cameras. All functions work properly, but I do not get any alerts unless i manually press the record button on the iPhone. I did all the trouble shooting methods and I still can't get the cameras to record with motion or sound automatically. Phone is set to push notification, and the alerts are set to on, and the motion is set to 100%. Still nothing unless I press the record button. Please help. I have a friend with the same system and his works fine.

  2. #2
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    Hello,

    This is how to verify your alert notification works.

    1.ADD your InSight Monitor with the latest InSight Application.
    2.Remain at the same WIFI network, upgrade to latest Monitor firmware if it is prompted.
    3.Enable the Alert, configure the Dropbox account, and enable your desired Alert source.
    4.Remain inside the InSight Application, trigger the alert, like Motion and Audio.
    5.For iOS, you should able to get Prompt in a second, to tell motion/audio is detected.
    6.If you do not see the prompt message, you may need to adjust your threshold or your action in order to see the Prompt message show up.
    7.Once you receive the prompt message, you can exit the App via HOME key.
    8.Wait for a while, normally take a minute from when you trigger the event, to see a Push message, again please make sure you have enabled the Alert in Notification Center.

    Kind regards,
    Philips Moderation Team

  3. #3
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    Dear Users,

    There is no active discussion on this topic for quite some time. Therefore, we have closed this topic for the moment. In case you want to discuss further, you may start a new topic or send me a PM to re-open the topic.

    Thanks for your understanding in advance!

    Kind regards,
    Philips Moderation Team

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