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  1. #1
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    Sa5mxx04kf_37

    Hi,

    I recently bought the SA5MXX04KF_37 mp3 player. First I had problems with the battery but I took it to a local Philips repair store and they changed the battery and it's working ok. My problem now is that Folder view doesn't work correctly. The folders and files aren't ordered alphabetically. They seem to be ordered according to which was put first on the device. I was wondering if this could be fixed in a new firmware version
    Kind regards

    Fernando

  2. #2
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    Hello,

    The folders and files are supposed to be displayed in alphabetical order. Please try to repair your player with Device Manager. Please refer to the link below for instructions:

    http://www.p4c.philips.com/cgi-bin/c...w_partial.html

    Kind regards,
    Philips Moderation Team

  3. The Following User Says Thank You to Philips - Rafal For This Useful Post:

    elcama (07-25-2014)

  4. #3
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    Rafal, Thanks for answering so quickly. I repaired the player but the problem persists. I even renamed files like 01, 02, 03 and they appear as 01, 03, 02 or I have a folder named AAFF which appears after Visual Something's wrong with the firmware.

  5. #4
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    Hello,

    Have you tried modifying id3 tags of the files?

    Kind regards,
    Philips Moderation Team

  6. #5
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    Hi Rafal, I did that and it didn't work. Besides the problem happens with folders too so id3 wouldn't be useful for that

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    Hello,

    Another thing that you can try is restore the player to factory settings. Your transferred files will not be erased.

    Kind regards,
    Philips Moderation Team

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    elcama (07-31-2014)

  9. #7
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    Hi Rafal,

    I did it but the problem remains. I tried it with english and spanish (since I use spanish) But still the same thing happens...Can't the tech people see it and do a new firmware?

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    Hello,

    Please try to create a playlist on your PC in the desired order and then transfer it to the player.

    Kind regards,
    Philips Moderation Team

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    Rafal,

    1) This player accepts playlists? I've tried to create them in the past but couldn't. So if you can explain to me how to make playlists I'll be thankful
    2) This could be a solution for the files but it's not a solution for folders. Which as I mentioned aren't in order also.
    3) One reason, and I must say an important one, I choose to buy Philips Players instead of Ipods is because of folder view (when it works correctly). Ipods offer playlists, I prefer folder view. So I have to say this isn't a good solution for me

  12. #10
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    Hello,

    Actually playlists are not supported by this particular model.

    What you can do is try to transfer music from your PC to the player by "Drag and drop". The file order should be preserved.

    This is explained in the link below:

    http://www.p4c.philips.com/cgi-bin/c...w_partial.html

    Kind regards,
    Philips Moderation Team

  13. #11
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    Rafal, I do this and it doesn't preserve the order. This is my 5th Philips mp3 player. I know how to use them. This is something wrong in the firmware

  14. #12
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    Hello again,

    I'm sorry to hear that it didn't work for you. I'd suggest you to contact local Philips dealer or a repair show and check if they can service the player.

    Kind regards,
    Philips Moderation Team

  15. #13
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    I'm pretty sure this is a firmware problem. I don't think a local repair shop will fix this.

  16. #14
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    Hello,

    Let me escalate this issue to the technical team and see if they can reproduce and fix it. Please bear with me. I'll get back to you as soon as I hear back from them.

    Thanks in advance for your patience.

    Kind regards,
    Philips Moderation Team

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    elcama (07-31-2014)

  18. #15
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    Thanks Rafal. I'll wait.
    Kind regards

    Fernando

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