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Topic: Sa5mxx04kf_37

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  1. #16
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    Dear Fernando,

    I have been advised by our technical team that they cannot reproduce the issue. The files and folders in their sample player are listed alphabetically.

    Unfortunately, you will need to have your player serviced. I'm sorry I couldn't help you any further.

    Kind regards,
    Philips Moderation Team

  2. The Following User Says Thank You to Philips - Rafal For This Useful Post:

    elcama (08-13-2014)

  3. #17
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    Thanks Rafal. Is it possible to send the mp3 player to the technical team? I'm not sure a local Philips repair store will check this.
    Kind regards

    Fernando

  4. #18
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    Hello,

    Sending it off for repair wouldn't be a cost-effective solution. I suggest you have it checked locally.

    Which country are you based in? I'll get you some local contacts.

    Kind regards,
    Philips Moderation Team

  5. #19
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    Ok. I'll try here. I live in Montevideo, Uruguay. I hope they check it

  6. #20
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    Didn't work.

  7. #21
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    Hello participants of the thread and forum members in general!

    Hopefully your issue was dealt with and you are no longer facing it. Since the thread has been silent for some time now, I will proceed by closing it. If you still have the same question about the same issue or any similar issues arise feel free to start a new thread or contact one of us moderators to open this thread again.

    Kind regards
    Philips – Katerina

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