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  1. #1
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    mp3 files stop after 1 min of playing and skip to the next one

    mp3 files stop after 1 min of playing
    there is info on the screen, that the file is not in service and the next mp3 file starts\
    and after about 1 minute it stops and the next file beging
    and so on

  2. #2
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    Hello mogla,

    Can you please let me know a model and serial number of your player and we can troubleshoot further?

    Thank you.

    Kind regards,
    Philips Moderation Team

  3. #3
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    NL5656AE-5
    I hope this is the serial number..

  4. #4
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    Can you please double check and send me also a model number of the player? A model number should start with SA4RGA or SA4VBE.

    Thanks.

    BR,
    Sarka

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    Sa4vbe04kf/12

  6. #6
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    Ok, found a sticker (so small!) with another number, probably this is the serial no:
    S/N: SF1E1405026810

  7. #7
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    Hi mogla,

    Thank you for additional information. Can you please confirm a firmware version of the player? You can find it in Settings here: [Information] - [Player information] - [Firmware version].

    First of all, I would recommend you to reset the player and if this does not help, you can use Device manager for a repair:
    http://www.p4c.philips.com/cgi-bin/c...w_partial.html

    Kind regards,
    Sarka

  8. #8
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    I have the firmware version 1.20
    reset does not help
    I cannot repair, because don't know how to do it. When I start Device manager it asks me to disconnect player; when disconnected the instructions disappear... don't understand, when and where to press + key.
    I think it's time to visit the store and send my mp3 to the service...

  9. #9
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    Hello mogla,

    Please, have a look at the picture which I included, you can find a + key button there.
    If it does not help I suggest you to contact a retailer and they will be able to assist you with the exchange of the player.

    Kind regards,
    Sarka

    Click image for larger version. 

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