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  1. #1
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    BDP 9700 purple screen after wakeup

    Hi all,
    I just bought BDP9700, first thing I upgraded to firmware 4.22, MCU I have 0x19 and what is happening: Assume BDP is no plugged. Then I plug it in, power on, it works perfectly. But. Then it turn it of (by remote or by button on BDP), it goes off. If I turn it on in about 30 minutes, everythink fine. If I try to turn if on in an hour, it always starts to full purple screen and nothing is visible.
    If I press buttons on remote, BDP looks to be working (the LCD panel shows current position for example "browser"). But I cannot make to to display right picture.
    Then if I unplug BDP and plug it back, it works agin perfectly.

    Could this be somehow connected to HDMI?

    I have HDMI connection from BDP to my PANASONIC receiver, then throu HDMI to SAMSUNG TV. Tried sevral inputs and combination, but no luck.

    Any advice would be very appreciated.
    Thank you.
    Filip.

  2. #2
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    So known issue, OK, I will try then to revert back to older version of firmware. I tried to find out how, but cannot find where to download the previous versions. Could anybody point me to some pages?
    Thanks.

  3. #3
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    i don't know how revert old firmware, but if you want to avoid the problem, you can't, since it was present in older versions too

  4. #4
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    I hope, this could be somehow solved, while with this "feature" the BDP is unusable. Anyone, how can I this pass to Philips? Should I make a post to the corresponding release thread?
    Thanks.

  5. #5
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    Hi,

    added as issue #9.

    Toengel@Alex

  6. The Following 2 Users Say Thank You to Toengel For This Useful Post:

    Blaha3133 (08-08-2014)

  7. #6
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    Same problem

    Quote Originally Posted by Blaha3133 View Post
    Hi all,
    I just bought BDP9700, first thing I upgraded to firmware 4.22, MCU I have 0x19 and what is happening: Assume BDP is no plugged. Then I plug it in, power on, it works perfectly. But. Then it turn it of (by remote or by button on BDP), it goes off. If I turn it on in about 30 minutes, everythink fine. If I try to turn if on in an hour, it always starts to full purple screen and nothing is visible.
    If I press buttons on remote, BDP looks to be working (the LCD panel shows current position for example "browser"). But I cannot make to to display right picture.
    Then if I unplug BDP and plug it back, it works agin perfectly.

    Could this be somehow connected to HDMI?

    I have HDMI connection from BDP to my PANASONIC receiver, then throu HDMI to SAMSUNG TV. Tried sevral inputs and combination, but no luck.

    Any advice would be very appreciated.
    Thank you.
    Filip.
    Hi,

    Did you solve this problem? I have exactly the same problem and I hope you can help me.

  8. #7
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    Quote Originally Posted by Leonv View Post
    Hi,

    Did you solve this problem? I have exactly the same problem and I hope you can help me.
    Hi, sorry for late answer. I have not solved the issue in fact. Anyway the frequency has lowered to 1 purple screen per 1/2 weeks (with everyday usage). My understanding is, it does not correspond to any firmware update, but with usage of the player - I mean: in time I started using it every day, the frequency lowered. Anyway I have lastest firmware (4.31?).
    Hope you can somehow get over this.

  9. #8
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    4.33 is the latest FW by the way. I never got a purple screen on an earlier FW.
    I don't remeber which, but It was a long time ago.

    Philips also claimed to have fixed the purple screen issue in an earlier posting/FW, which I think they did.
    It has come back...

    Philips: any progress?

  10. #9
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    Philips - Katerina's Avatar
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    Dear members!

    First of all I would like to thank you for using this forum to discuss the issues that you are facing. At the moment our technical team is testing a similar phenomenon, and we will get back to you with an answer as soon as there are any news.
    Feel free to contact us with any questions that you may have.
    Have a nice week.

    Kind regards
    Philips - Katerina

  11. #10
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    Question how about a solution Philips?

    Quote Originally Posted by Philips - Katerina View Post
    Dear members!

    First of all I would like to thank you for using this forum to discuss the issues that you are facing. At the moment our technical team is testing a similar phenomenon, and we will get back to you with an answer as soon as there are any news.
    Feel free to contact us with any questions that you may have.
    Have a nice week.

    Kind regards
    Philips - Katerina
    Hello katerine,

    yesterday I had the purple screen again. it first was yellow/green spickled and turned to purple after I put the blurayplayer off an on again.
    when I took the powerchord loose the player operated coorrect again.
    Do you already hav a solution for this problem? it's a few months ago you reacted so....

  12. #11
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    Philips - Christoffer's Avatar
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    Hello Leonv,

    Our technical team is looking into this. As soon as we have any news on this, we will update you.
    Thank you for your understanding.

    Kind regards,
    Philips - Christoffer
    Last edited by Philips - Christoffer; 12-08-2015 at 02:27 PM. Reason: typo

  13. #12
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    What is the status on this issue? Why do I have this problem with the BDP9700 and no other Blurayplayer or device connected to the same devices?..

  14. #13
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    Hi Johannes,

    Unfortunately we do not have any news on this matter yet. We will inform you on the forum as soon as we have any news.
    Have a nice day.

    Kind regards,
    Philips - Christoffer

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