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  1. #1
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    Fidelio M1/00 - Ear pads tearing where glue has lost its bond

    I've had and loved my Fidelio M1/00's now for about 9 months. I work in an office so use them pretty much every day when I need to get my head down and concentrate, but they have been properly cared for since they day I got them. I always keep them in the bag and don't throw them around.

    The other day I noticed a small tear on the left ear pad which revealed the foam material underneath (see photo). I ignored it for a couple of days but it got larger. I contacted Philips (through the online chat feature) and the advisor said that as the model is now discontinued, the case would be escalated to head office and I would receive a full refund. Unfortunately I didn't receive a transcript of this chat or an email saying my case has been logged, so I'm not sure when to expect a response.

    In the mean time I have continued to use the headphones and now there is another small tear on the right ear pad in a different position to the tear on the left ear pad, which leads me to believe that the glue that is used to bond the pieces of faux-leather together may have an expiry date in terms of how long it can last?

    Like I said before, I love these headphones, but for a pair as expensive as this, Philips should have provided the option of replaceable ear pads like on the B&W P3's and the majority of £150+ pairs of headphones. It feels like a waste to get rid of the whole unit just because of one defect.

    Has anyone else experienced this with the Fidelio M1/00's or any other in the Fidelio range?

    Click image for larger version. 

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  2. #2
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    Hello,

    Please contact Dutch West on 01434 323232 for replacement ear pads. They are our authorised spare parts retailer.

    Kind regards,
    Philips Moderation Team

  3. #3
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    I bought this headphone in December 2012. I've had exactly the same issue in December 2013. I've always treated it with care, never took it outside, never thrown it around... I got Philips to replace my headphone. Now, 6 months later, I once again have the same issue with the earpads, after being extra careful. But, I'm not able to replace this headphone anymore, though my warranty is not yet expired. I live in Belgium, what should I do?

  4. #4
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    Hello,

    Please contact Philips Belgium. Please find contact in the link below:

    http://www.support.philips.com/suppo...userCountry=be

    Kind regards,
    Philips Moderation Team



    Quote Originally Posted by Cedricc_ View Post
    I bought this headphone in December 2012. I've had exactly the same issue in December 2013. I've always treated it with care, never took it outside, never thrown it around... I got Philips to replace my headphone. Now, 6 months later, I once again have the same issue with the earpads, after being extra careful. But, I'm not able to replace this headphone anymore, though my warranty is not yet expired. I live in Belgium, what should I do?

  5. #5
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    Hello Khun Aung Huey,

    Thank you for your post.

    Are your headphones still under warranty?

    Kind regards,
    Philips Moderation Team

  6. #6
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    Hello Khun Aung Huey,

    I suggest that you contact Philips in Singapore for further assistance. Here are the contact links:

    http://www.philips.com.sg/about/comp...ion/index.page

    Kind regards,
    Philips Moderation Team

  7. #7
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    Quote Originally Posted by Philips - Rafal View Post
    Hello Khun Aung Huey,

    I suggest that you contact Philips in Singapore for further assistance. Here are the contact links:

    http://www.philips.com.sg/about/comp...ion/index.page

    Kind regards,
    Philips Moderation Team
    Hello Philips!

    I contacted Local Philips Authorized Dealer and they told me that my headphone's warranty was expired for 10 days. So they could neither do serving not replacement for it. They only suggest that I need to buy another one with discount.

    I would like to raise "why" questions to Philips!
    I am wondering why the product can get wear and tear issue just 10 days over for A year (May be ear pad already teared less than A year because I kept inside my cabinet for a few months and I only knew when I wanted to use it)? Why I could not get the quality that I paid for? If Philips has confident on the quality of product, why don't they value and solve consumer's bad experience that they faced?

    I have a strong view on the teared ear pad that because of design weakness and it was not damaged by me. So I deserve to get a replacement for ear pad or headset. If local Philips could not serve my issue, please tell me who I can look for. Or just get rid of my head set and comfort myself it was an act of God?

    Regards,
    KAH

  8. #8
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    Dear Kah,

    I understand your frustration with the situation. It is indeed very unfortunate that your warranty has just expired but because of that there's not much we can do.

    What I can suggest is that you look for some local repair shop who can fix your headphones for you.

    I apologise for this inconvenience.

    Kind regards,
    Philips Moderation Team

  9. #9
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    Responding in an old thread.

    I had the exact same thing happens to my m1s last year. The response from philips was just that there was nothing they could so because the 1 year warranty didn't cover them any longer.
    Obvious philips does not even try the slightest to help out their customers, which is a shame. I expected better service when buying one of their top tier headphones. Especially when I've heard a lot of good stories from other companies.

    Anyway, enough with the rant.
    Is there a way to get hold of replacement pads in Sweden?

  10. #10
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    Hello Dalbinsson!

    I looked around a bit and unfortunately they are no longer available!

    It is unfortunate you feel that way about Philips and our customer service and it is a shame you faced problems with one of our products. This is nothing we strive for and you were the unlucky one it happened to.

    Med všnliga hšlsningar
    Philips - Katerina

  11. #11
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    Hello participants of the thread and forum members in general!

    Hopefully your issue was dealt with and you are no longer facing it. Since the thread has been silent for some time now, I will proceed by closing it. If you still have the same question about the same issue or any similar issues arise feel free to start a new thread or contact one of us moderators to open this thread again.

    Kind regards
    Philips Ė Katerina

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