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  1. #1
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    Deezer In AW1000

    Hello, i've got an enormous problem with my new AW1000. The deezer's logo doesn't want to appear in Airstudio+. Everything is there exept Deezer. Sometimes when i disconnect the power supply and plugg it again, i can see deezer's logo and then everything works fine until i leave Airstudio+. But when i open airstudio again, deezer have dissapeared. I've forced stopping, uninstall airstudio+ then install it again, i've got the latest firmware. Airstudio is installed on a tablet running under android 4.1. yesterday i've installed airstudio+ on a friend samsung's smartphone, so it is the last version of the firmware and airstudio+. The deezer's logo doesn't appear on his smartphone too. Except deezer, everything is working fine(it would be great to have APE support). What is the problem with deezer in Airstudio+ ?
    Sorry for my english, but i'm leaving in a small island where we used to speak french.
    Thank you for your answers.

  2. #2
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    Dear loyab,

    Thank you for posting on the forum. Your English is great by the way.

    Can you connect via TuneIn without any problems?
    I suppose you have already rebooted your phone and reset a Wi-fi. Have you tried the ethernet connection?

    Thank you for information.

    Kind regards,
    Sarka
    Philips Moderation Team

  3. #3
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    Hello Sarka,
    Thank you for your quick answer. Yes i can connect to tune in without problem. Radio works like a charm. I've configured WIFI on my tablet a second time, And i've re-installed the AW1000 again( I've reset the speaker before installed it again). No deezer's logo on the AW1000 interface. I've just reset the speaker again !!!!! and plugg the ethernet cable : Still no LOGO of Deezer. Tune in and my music play well. I don't know what to try else.

  4. #4
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    Dear loyab,

    Our team is looking into the issue. I will let you know more information as soon as possible.

    Kind regards,
    Sarka

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    Hello dear Sarko,
    Thank you for all your effort. I haven't been able to access deezer on Airstudio+ for more than a week now. and i can't find another application wich could send deezer on my AW1000 or on my dlna compliant device. See you soon.

  6. #6
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    Dear loyab,

    Would that be possible to send me a private message with following information?

    1. Registration ID of the AW1000
    2. Are you registered to My Philips ?
    3. Your Deezer account info for our checking
    4. Your location

    Thank you very much.

    Kind regards,
    Sarka

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    If Deezer is not supported by your location, it will not appear in the App. You can simply check on PC, if you can login or just find a page said "Deezer will soon be available in your country" if your place is not supported.

    But your location is defined by IP address, which is assigned by your ISP.

  8. #8
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    Dear loyab,

    Have you managed to solve the issue?

    Thanks for update.

    BR,
    Sarka

  9. #9
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    Hello dear Sarka,
    I think that i will never have deezer again on my AW1000. I have reset it again, reinstalled airstudio+, but the logo doesn't appear anymore. all the other logos are here(my library, my network, tune in, spotify....) But NOT DEEZER. I can't understand why everything was there and was working perfectly when i have installed it for the first time, and then deezer have started to appear sometimes, and today: NADA. Could it be updates? is it possible to have an old firmware and and an old airstudio+ version ? I don't know what to do.

  10. #10
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    Dear loyab,

    Thank you for the update of information. Have you tried to check Deezer availability on the PC as suggested by Volume?
    Unfortunately, it's not possible to downgrade AirStudio+ app.

    Kind regards,
    Sarka

  11. #11
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    Hello Sarka, what do you mean by "deezer avaibility"?. Deezer premium + is included in my internet offer. It is working perfectly on PC. My internet provider's logo appears in Deezer's interface. My deezer's premium account is activated and works very well on my PC.

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