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  1. #1
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    BDP9700/12 with 4.22 firmware crashes at smart tv

    While watching Dutch NOS news or missed programs ("uitzending gemist") sometimes the player crashes. Only remedy is pushing the stand by button for many seconds and start all over again.
    Internet connection is via Wifi.
    Second problem is after a program is finished and the "back" button is pushed, the app overview is showing dark grey icons, which do not function. Here as well starting all over again via standby does solve the issue, going back to the home screen is not enough.
    Is this a software bug? If not, what can be the reason?

  2. #2
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    Hello,

    Please apply factory settings and check again.

    Kind regards,
    Philips Moderation Team

  3. #3
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    Dear Rafal,

    I did what you advised but the problem remains. The only "non factory" setting is the audio. 5/7 channel ambient is switched off.

    Kind regards,

    Henk

    Quote Originally Posted by Philips - Rafal View Post
    Hello,

    Please apply factory settings and check again.

    Kind regards,
    Philips Moderation Team

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    Hi Henk,

    Mine has / had similar problems, crashing quite a lot, like a couple of times a week. I contacted Philips Customer Service and they let me send it in for repairs. Got it back after about a week, pretty quick. It seems better now, although it still had one crash since then. The player might have issues with heat, it seemed to crash more on warm days, but that might just be perception...

    Chiao, Rin
    Utrecht

  5. #5
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    Dear Users,

    There is no active discussion on this topic for quite some time. Therefore, we have closed this topic for the moment. In case you want to discuss further, you may start a new topic or send me a PM to re-open the topic.

    Thanks for your understanding in advance!

    Kind regards,
    Philips Moderation Team

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