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  1. #1
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    Philips PFL29 Netflix Error

    Just like that Netflix has stopped working on my Philips PFL29 Smart TV. There's no option to remove and re-install the app. I've signed out a re-signed in and all I get is error ui-202 ui-108 and that my account info is incorrect which doesn't make any sense since I'm running Netflix on the same computer as I'm typing this. I've also restarted modem, switch etc.... All other apps are working fine on the TV except for Netflix.

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    Hi and Welcome to the Philips Forum.

    What Device are you using exactly? 29PFL only tells me it is a 29" TV.
    besides that, in which Country do you live?

    Thomas

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    Full model number is Philips 29PFL4908/F7 and I live in Canada

    Thanks

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    I bought philips 24 inch smart tv today, everything else works but netflix. I have tried everything but nothing helps.

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    Hi,

    for Canada i got the Info that only the pre-installed Apps are working.
    There is nothing more to add or remove.

    Thomas

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    I did some testing, when i use my wired fast 100meg ethernet connection Netflix doesn't work, nor does it work on wireless but when i use my slow 2meg Lumia phone wlan it works perfectly, only image quality is low. I live in finland.

    I get no error code, Netflix logo stays on for couple of minutes and then i get this message: Unable to connect.
    Philips 24PFL4228T/12


    ps. I also have Chromebook and Desktop computer, those use the same fast wireless 100meg connection and Netflix works perfectly on those two.
    Last edited by Minä; 08-25-2014 at 04:05 PM.

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    OK sorry for the long delay but I couldn't access my account on here!! Anyways the issue seems resolved. Could it be an issue with the Netflix server? It happened once again since the initial error and came back on maybe 15 minutes later.

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    Hi,

    that could be the reason, yes.

    Thomas

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    No response yet.

    This doesn't represent Philips in a good light if you think that customers don't share information. You can't buy good reputation. There is obviously problem with the product, it is in Netflix app or in Philips firmware or somewhere else, but the matter of fact is, you are making your customers beta testers to your products and i guarantee that it will backfire on you.

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    Hi @ all,

    we had an Issue on the 2013 Sets (5xx8/4xx8) which is now solved with the latest FW 3.11.

    Please use this latest FW.

    Regards
    Thomas

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    There was an update. I downloaded the latest firmware from philips support site to my usb stick, did the update and guess what: Unable to Connect to Netflix. This is just ridiculous. Do you really think that average customer want to jump these hula hoops with you. Most older folks don't even know what usb is .

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    Hi,

    you may are right, but for those who dont know "usb" are you sure the same people do know a pure internetservice named netflix?

    What FW Version is now installed on your TV?

    Thomas

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    Don't know if this is the correct one but it says: TPM1013E_003.011.000.001
    My name is Tommy by the way and my english is not that good.

  14. #14
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    Hi,

    you know that you still can contact your local Support?
    www.philips.com/contact

    else, what Message exactly do you see when you start Netflix now after the Update?

    Regards
    Thomas

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    Quote Originally Posted by Philips - Thomas View Post
    Hi,

    you know that you still can contact your local Support?
    www.philips.com/contact

    else, what Message exactly do you see when you start Netflix now after the Update?

    Regards
    Thomas
    I'm in contact with local support, they are checking on things.

    I also chatted netflix support, after 30 minutes the conclusion was that my internet data flow is too low?? I guess 100 mbps connection is too slow then...

    Nothing is changed, i see the red Netflix start logo for a minute or so and then: Unable to connect to netflix, not even the red balls juggling unless i use my phone wlan. I wish i could get paid for this, i have used at least a day's work hours for solving this problem.

    There is numerous reports here in finland that many different smart tv's are having issues with netflix:

    http://fin.afterdawn.com/uutiset/art...keeko_sinuakin

    I know you can't understand what they are talking but i just wanted to show some evidence. I am strongly leaning towards that the netflix app itself is faulty.
    Last edited by Minä; 09-02-2014 at 02:55 PM. Reason: More info

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