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  1. #1
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    HTS5560 unknown disc

    hello.
    I am unable to play blu ray discs.If i try i get an unknown disc message every time.

    I bout this unit in april 2011 but it has only played a handful of discs since i bought it.
    please help..thank you

  2. #2
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    i forgot to mention i have the latest firmware update.

  3. #3
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    Philips - Sarka's Avatar
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    Dear leggo,

    Thank you for the post. Can you please provide more details about blue ray dics which want to play back (title, year) ?

    Have you tried to restore a player to its factory setting to see if it helps?

    Kind regards,
    Philips Moderation Team

  4. #4
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    Hi Sarka..yes i have also reset to factory default.the 2 discs i tried to play last night are terminator salvation and hurt locker..not sure about the years they came out.

  5. #5
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    Hello leggo,

    the HTS5560 is from 2010 and unfortunately, we cannot guarantee the full compatibility with newer Blu Rays. Because of the fact it is the older model, there will be no new software for the device.

    Tip: You can have a look at some of our new inexpensive Blu-Ray Player (for example BDP from 2000 or 3000 series) and connects it to the HTS5560 via Coax.

    Kind regards,
    Sarka

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