Thank you Toengel, I did reset on my cable modem on the software I had no result however.
So I was told by motorola that there is a sort of hard reset on the router. So I will try that as well.
If didn't work then I will ask philips to check my IP address and DNS to see if my ISP is black listed as well as to have them check my serial number and MAC address.
Thanks. Really appreciated. Tolga
Originally Posted by tolgaakcan
Please check your router first. If still does not work, send a mail to email@example.com mentioning your problem and ethernet MAC address. Also read this post.
I emailed necessary information to support center as you suggested. I have had no response so far? What should I do to get somebody to help me. Thanks Tolga
I did connect last night once. Then again no connection. I wonder if this gas anyrhing to do with 0.140.36.0 firmware I uploaded a few days ago?
I tgink only way to understan is to downgrade it to previous firmware. Does any one of you know where to download previous fw?
We sent you a personal message with special instructions.
Please try them.
Net TV support team.
I am sure that my connection problem mainly caused by my ISP.
Servers are slow however..
There is something wrong with my ISP.. I visited a store to check. TV works fine.. very slow though.. But it connects somehow.
I would like you all to have an intelligent guess about what might have caused that connection problem of mine;
Connected via Ethernet..
- Tried wifi connection assuming cable was broken.. NO results..
- Tried to downgrade to 140.34 assuming new FW had a problem NOp! Same.
- Cleared NETTV history etc.. same. no connection
- I entered manual IP address and DNS.. NO. Same. Because TV can connect to network but not to NETTV server.
So TV is on my network I can ping. And control it via iphone application. So why don't I get to have access to NETTV server.
I keep getting Phlilips server not found message..
I am so frustrated. I didn't have any problem about a month ago.
What might have happened?
Two thing I can do ;
one is to get another TV to try or hooked my TV to another internet connection..
Both is pretty difficult to do.. Anything else I can try?
Since 22 May I have been able to connect 2-3 times even though I try at least 20-30 times a day.. So not like never connects but pretty rare I can get a connection
Last edited by tolgaakcan; 06-09-2011 at 04:20 PM.
Well, I am not having problems with my ISP (The Netherlands) but have the same problems like you. Can connect, but takes 4 or more attempts, which takes me about 20 minutes to get NetTV....
Originally Posted by tolgaakcan
My opinion: Philips did not invest in the NetTV infrastructure. Live with it, they will not change anything.
Or buy a Samsung, they make their versions work like it should (and for a much better price).
Dear wvepcf, so I am not alone.. But how is it possible for many people to connect NETTV without any problem. Just a month ago I had no problem with connection. Then in began to get worse.
There must be an explanation to it. Don't you think?
By the way ISP had no problem.
Last edited by tolgaakcan; 06-10-2011 at 07:09 AM.
I have tried to connect via some other ISP. Result is same. So no need to blame on ISP any more. That has to do with Philips server or software.
To those have problems with NETTV can ping to 18.104.22.168. I guess that is the server IP..
You tried everything to fix your Net TV connection problems. Regretfully without success.
Now it is time to call the Philips support helpdesk for repair.
Thank you. Surely I did. Thanks..
Last edited by tolgaakcan; 06-13-2011 at 07:26 AM.
It's not the TV that has a defect, it's the Philips servers that are overloaded. Many, many users have the same problems that started just about a month ago. Before that all was 'pretty' good (sometimes a bit slow). But since last month it's only slow as hell. Also I have tried several routers etc (I know lots of networking) and all without result.
I think I am gone use the Philips TV as second TV on my bedroom, just to watch a program before I go to sleep.
For my living-room I'm going to buy a decent TV this time, this means NO Philips brand for me never again.
Samsung or Panasonic is much, much better in what they promise to their customers and their new firmware DOES WORK and contains new features. They both have NetTV which is amazingly fast !
They are even half the price of the Philips.
So bye bye Philips.
It took me too long to understand the truth. After trying every possible methods to fix it. I spoke to repair center. Apparently TV is normal.
It seems that there are many others suffering from connection problem. There must be related to server. So I expect Philips to admit that.. It used to take a second to connect it. Now takes a lot of try to connect sometimes hours.
Sorry for NETTV owners who has to put up with it. It remind me that I discussed on the forum that Philips sold a part of it (%70) to TPV to be able to get stronger.So is that being stronger?
What I see from a customer point of view that Philips is cutting the corners by shutting down the servers so the number of the servers lesser then used to be..
Congrats on new CEO who is really clever indeed!
What we wrote here on the forum is seen by a potential TV buyers in PANAMA or CHINA or JAPAN all around the world... So they see the truth and go for other brands which have less problems.
Do Philips ever think that if they keep on disappointing customers, do they ever get to maintain market share? How long does Philips think they could keep on running TV section like that..
I had checked forums before I bought my TV. I am sure there are lots of them who go on research before spending over 2000 grand.. Social media experts are not credible anymore neither magazines nor so called expert forums. So impartial forums provide the most credible information. So if Philips doesn't solve that problem soon enough, they will have trouble with gaining customers.
Also not only me there are geeks around me already knew that nettv isn't delivering expectations.
So worth of mouth has a greater power than any other advertisement. For loyal customers and philips sake, please fix that up..
I have written over 100 posts so far. Do you guys think I am here writing for fun? I am writing because I keep having trouble with my TV hoping to find a solution. How sad is that?
I want an answer.
One think I know for sure that I will never buy Philips TV anymore. If I had a chance I would return it to go for something decent.
Originally Posted by Leonos
Last edited by tolgaakcan; 06-17-2011 at 03:42 PM.