-
07-11-2011, 08:38 AM #1
- Join Date
- Jul 2011
- Location
- UK
- Posts
- 3
- Points
- 1,270
- Level
- 9
- Thanks
- 0
- Thanked 0 Times in 0 Posts
- Rep Power
- 0
problems with firmware update
Hello,
I have a BDP3000/05 which I was bought as a gift in 2009. Have been using it up until yesterday with no issues however, it was unable to play a disk - didn't seem to recognise it.
So I googled the error and came up with the solution to update the firmware as apparently it cannot play certain types of blu-ray without this.
Downloaded the update, followed the instructions to the letter and the machine shut down after update as was expected. Now here's where the problem started.
When I switch on the blu-ray player I just get a purple screen - pushing buttons does nothing and I cannot even turn it off without pulling out the plug.
I unplugged and left it off for a few hours, then tried again but I am still only getting this purple screen.
Since the machine is about 18months old it's not under warranty anymore - but what can I do to get this sorted? I really don't want to have to buy a new one, plus I have a disk in it that I now cannot get out. Any ideas ?
-
07-11-2011, 09:00 AM #2
Awards:
- Join Date
- Oct 2010
- Location
- Toengels Philips Blog
- Posts
- 7,117
- Points
- 86,352
- Level
- 91
- Thanks
- 208
- Thanked 361 Times in 316 Posts
- Rep Power
- 15
-
07-11-2011, 09:03 AM #3
- Join Date
- Jul 2011
- Location
- UK
- Posts
- 3
- Points
- 1,270
- Level
- 9
- Thanks
- 0
- Thanked 0 Times in 0 Posts
- Rep Power
- 0
ah I see - no I didn't see in the instructions that you had to remove the disk.
I'll give them a call then. Wanted to know if there was something simple I could do before wasting my money on a phone call.
thanks for the info, I appreciate it.
-
07-11-2011, 09:13 AM #4
Awards:
- Join Date
- Oct 2010
- Location
- Toengels Philips Blog
- Posts
- 7,117
- Points
- 86,352
- Level
- 91
- Thanks
- 208
- Thanked 361 Times in 316 Posts
- Rep Power
- 15
Hi,
the call should be free (at least in Germany it is for free)...
Toengel@Alex
-
07-11-2011, 09:36 AM #5
- Join Date
- Jul 2011
- Location
- UK
- Posts
- 3
- Points
- 1,270
- Level
- 9
- Thanks
- 0
- Thanked 0 Times in 0 Posts
- Rep Power
- 0
even better
Bookmarks