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  1. #1
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    SBH5500 bluetooth headphones not detected anywhere

    Hi,

    I purchased a pair of SHB5500 today and have not been able to pair them with any of the following devices:

    - HP laptop running Windows 7 64 bit.
    - LG G3 Android phone (running Android 5.0.2)
    - Motorolla Moto G (running Android 5.0.2)

    When searching for my headphones, none of these devices can detect them. Yet they can detect and connect to other bluetooth devices (all three of them). All bluetooth drivers are up to date as well.

    I have tried detecting the headphones with them turned off and then only turned on after these three devices have started searching for them and I've tried detecting them with them already turned on by the time those three devices start the search. Doesn't work with any.

    I am starting to think my headphones are faulty and am about to return them and buy another brand. Before I do, is there somewhere I can be pointed to for one final try or is there something I am blatantly doing wrong?

    Many thanks.

    Ric
    Last edited by ricjo; 05-15-2015 at 09:16 AM.

  2. #2
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    Philips - Rafal's Avatar
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    Hello Ric,

    Thank you for your post.

    Please try updating your laptop's bluetooth drivers by visiting the link below:

    http://www.broadcom.com/support/bluetooth/update.php

    Kind regards,
    Philips Moderation Team

  3. #3
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    Hi Ric!

    Welcome to the forum!

    In order to sucessfully pair your headset with a device , make sure that the headset is fully charged and turned off. Press and hold the button on the headset until the blue and white LED flashes alternately. The headset will remain in pairing mode for 5 minutes. Then you can pair the headset with the other device.

    Please come back and let me know if these few steps helped you. If not I am gladly at your disposal to look into this further.

    Regards,
    Philips – Katerina

  4. #4
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    Hello!

    This thread has been inactive for quite some time now and I will be shutting it down.

    If similar issues arise, please open a new thread or contact one of the moderators through a private message.

    Rehards,
    Philips - Katerina

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