Net TV very slow or not working

[Jivemen]

Yesterday evening the Philips engineer called back, he’s told me that some series but not all TV in that series have problems that they yet not can resolved. It’s a memory problem that some TV has. It could be 4 weeks for there is a solution for this problem worldwide. So Philips event for you’re..yeh problems they event!.. Please give me a new TV!!

[charliesangel]

Yesterday evening the Philips engineer called back, he’s told me that some series but not all TV in that series have problems that they yet not can resolved. It’s a memory problem that some TV has. It could be 4 weeks for there is a solution for this problem worldwide. So Philips event for you’re..yeh problems they event!.. Please give me a new TV!!

Did they also tell you which production serie of the tv have this memory problem? Mine is the 8605 week 36 2010.

[Toengel]

Hi,

great idea with the production week...

@all who have problems with Net TV
Please post your production week and model

Mine has
model: 58PFL9955H/12
production week: 38/2010

Toengel@Alex

[smart]

Since I also had such problems with 7695, I could have a look at the production date and post it here. How can I find it out?

The technical guy, replacing the mainboard, also thought this might be caused by a memory problem.

[Toengel]

Hi,

How to decipher the serial number? - Example / VN4B1004026520 /
VN - code factories where manufactured /VN1B1004026520/
* VN - Hungary
* DG - France
* RJ - Poland
* SN - Poland?
* TB - Russia Kaliningrad
* AG - Belgium
* YA - Mexico
* SW -??
1 - B.O.M. (Bill of materials)
B - - Service version change code
10 - year of manufacture /VN1B1004026520/
* 10-2010
* 09-2009
04 - week in which it is produced /VN1B1004026520/
* 04 - fourth week of the beginning of the year
026520 - unit number?
* produced unit number

Toengel@Alex

[smart]

Seems, that my 42pfl7695k/02 was produced in 40th Week of 2010. This seems reasonable, I bought it in beginning of Jan 2011.

Factory: Hungary

[Jivemen]

Type 37 PFL8605 H/12
Year 2011
Week 11
Factory=Hungary

[StefanTV]

Type 37 PFL8605 H/12
Year 2011
Week 11
Factory=Hungary

Type: 46PFL7605H/12
Year 2010
Week: 36
Factory: Hungary
Problem: login problems NET TV

[f14driver]

Type : 37PFL7605H/12
Serial : VN1K1042117532

Production details:
Factory Hungary
Year 2010
Week 42
Unit number 117532

[Mark]

Type 32 PFL7605H/12
Year 2010
Week 17
Factory=Hungary

[hassingl]

Type 37PFL8605H/12
Year: 2010
Week: 25
Factory: Hungary
Firmware: 0.140.37.0
Problem: NetTV won't login

Second TV:
Type 32PFL7605H/12
Year: 2011
Week: 03
Factory: Hungary
Firmware: 0.140.32.0
!!! NO problem with NetTV login !!!

[StefanTV]

Type 37PFL8605H/12
Year: 2010
Week: 25
Factory: Hungary
Firmware: 0.140.37.0
Problem: NetTV won't login

Second TV:
Type 32PFL7605H/12
Year: 2011
Week: 03
Factory: Hungary
Firmware: 0.140.32.0
!!! NO problem with NetTV login !!!

And have you called Philips already?
Please keep us informed.

[Peter-S]

Type: 32PFL9705K/02
Year: 2010
Week: 25
Factory: Hungary
Problem: NetTV won't login

PHILIPS: Is a Softwarebug.

[Alicia]

Type 40PFL8605H/12
Year: 2010
Week: 25
Factory: Hungary
Main software : 0.140.39.0
Standby software : 71.62.0.0

Problem: it takes several attemps before NetTV finally connects. Last couple of days, I sometimes even get message to switch TV off and on again to continue sign on.

[hassingl]

And have you called Philips already?
Please keep us informed.

Yes, I have called them.

They found the fact that the 32 inch TV-set doesn't have any problems very interesting.
For the 37PFL8605 they asked me to download the new firmware (version 39). It was also possible that I received the new firmware by mail on a usb-stick. The new version should solve, in most cases, the NetTV problems.

This evening I will download and install the new firmware. When the result is unsatisfactory Philips asked me to call them again.

To be continued ....