Net TV very slow or not working

[f14driver]

Hello,

In the Netherlands I'm expierencing more and more problems with the connection towards Net TV.
Sometims the connection can't be found, ohter times the connection can take up to 300 seconds before the connection is established.

Most of the time I get a : "Philips server not found error " and after 3,4 or somtetimes even 5 times I get a connection.
Memory cache of Net TV has been emptied and the problem still remains.
Errors in firewalls, routers and cabling have been ruled out , ports 443 and 80 are open as required.
I design and maintain computer networks for a living so I know there's nothing wrong with the network.

The setup is completly wired, all CAT 5 cabling and routers and cables are fine.
TV is accessible through the internal IP network and responds well to commands form the my remote application on my mobile and responds to pings as required.

TV type is 37PFL7605H/12 and firmware version is 140.037.000.

Seems to me that this is a server or bandwidth issue on the Phillips side of the Net TV Portal.
Seeing the complaints on the forum regarding this issue it seems I'm not the only one expierencing this issue and it seems that this has been going on for almost 3 months now.

Could you please inform me what the issue is and what your estimate is on resolving this issue ?



Looking forward to hear from you soon.

[Erikrijnders]

Same here,m also in the Netherlands.

[gramir]

Same issue in Italy since I have installed the 140.036 FW on my 40PFL7605H/12.

At the beginning Net TV was just slow, but now I'm rarely able to start Net TV, because a message tells me to try again later.

gramir

[pistoiaa]

Same issue here, I'm also in Italy (140.037 FW on 37PFL7605H/12). The same slowness happens on IP EPG.

[bta]

Hi everybody,

perhaps you will vote at this poll in order to summarize the experience due to the start up time of NetTV: http://www.supportforum.philips.com/...ull=1#post9078

regards
bta

[StefanTV]

Hello,

In the Netherlands I'm expierencing more and more problems with the connection towards Net TV.
Sometims the connection can't be found, ohter times the connection can take up to 300 seconds before the connection is established.

Most of the time I get a : "Philips server not found error " and after 3,4 or somtetimes even 5 times I get a connection.
Memory cache of Net TV has been emptied and the problem still remains.
Errors in firewalls, routers and cabling have been ruled out , ports 443 and 80 are open as required.
I design and maintain computer networks for a living so I know there's nothing wrong with the network.

The setup is completly wired, all CAT 5 cabling and routers and cables are fine.
TV is accessible through the internal IP network and responds well to commands form the my remote application on my mobile and responds to pings as required.

TV type is 37PFL7605H/12 and firmware version is 140.037.000.

Seems to me that this is a server or bandwidth issue on the Phillips side of the Net TV Portal.
Seeing the complaints on the forum regarding this issue it seems I'm not the only one expierencing this issue and it seems that this has been going on for almost 3 months now.

Could you please inform me what the issue is and what your estimate is on resolving this issue ?



Looking forward to hear from you soon.

Same story here. Also in the Netherlands.
Is 'downgrading' to 140.036 a solution?

[Jorrit]

Same here. I called Philips. They say they are 'working on it' ...

[Peer]

Same here...
40PFL9705H/12, 140.039 SW

[marceld80]

same here... very annoying.
philips 37 pfl 7605

[StefanTV]

Same here...
40PFL9705H/12, 140.039 SW

same here... very annoying.
philips 37 pfl 7605

Have you both contacted Philips already?

[marceld80]

Have you both contacted Philips already?

Hi,

Well the Philips support team looks at these forums as well. So this is my contact to Philips.

[StefanTV]

Hi,

Well the Philips support team looks at these forums as well. So this is my contact to Philips.

Unfortunately, nothing will happen if you only post messages on this forum.
You should contact Philips to make an official error report. They will ask your serial number, purchase date, type etc..

[f14driver]

Thanks for the remark, I've filed a compliant via e-mail with philips customer support.

They say they can need up to 5 working days to get back to me so I'll be waiting for their call

Let's see if they can fix this issue and how they want to do that.

[StefanTV]

Thanks for the remark, I've filed a compliant via e-mail with philips customer support.

They say they can need up to 5 working days to get back to me so I'll be waiting for their call

Let's see if they can fix this issue and how they want to do that.

Hopefully, they will respond sooner. In which country do you live? Keep us informed about your status.

Thanks in advance!

[f14driver]

Just got 2 calls from the technical department.

First call was to inform me that the problem is TV software related.
The root cause isn't known at the moment.

Firmware 140.039.0 has been released for the 7XXX series and can be downloaded now.
This firmware is not the fix for this problem ( Helpdesk told me that).

They are getting more and more complaints regarding this issue and the software development department is gathering inforation to pinpoint the exact cause.

Then they will create a new software update to fix the issue.
I had to deliver the connected equipment types that are connected to the TV set.

Installed firmware 140.039.0 but the problem remains ( as predicted)

Second call they gave me was to announce the new firmware.
Also they put me on a list to be called when the fix is released.

So all I can recommend is to mail or call philips to deliver an official complaint so the pressure gets higher on the software development team.