Net TV very slow or not working

[Toengel]

Hi,

140.39 does not solve anything regarding the Net TV issue... at least what I see...

Toengel@Alex

[bta]

Type 40PFL8605H/12
[...]
Problem: it takes several attemps before NetTV finally connects. Last couple of days, I sometimes even get message to switch TV off and on again to continue sign on.

Hi same problem for my TV Set since three weeks.
- Since that time I got IP-EPG only two times online (I try it every day)
- Since that time I got NetTV never on again ("try again later" or "turn off and on" is the result when ever I try it, what I do every day)

Type 40PFL7605H/12
Year: 2010
Week: 32
Factory: Hungary
Main SW: 0.140.039.000
Standby SW: 75.64.0.0

regards bta

[Toengel]

Hi,

Standby SW 84.64.1.0 on my 21:9 (2010, Week 38, Hungary)... no Net TV / IP-EPG

Toengel@Alex

[smart]

Looking roughly at the post, it seems, that the newer ones do not have that NetTV-Logon problem. Exchanging the mainboard on my week 40, year 2010 series 7000 TV solved the problem and made NetTV start really faster without logon problems.

So I assume, that there is a change in the hardware. Might be that a hardware problem can also be fixed by smart software programming.

[Toengel]

Hi,

I really hope that the guys at Philips will solve that via Software... it worked before so it should be...

Toengel@Alex

[smart]

Right, it worked before, so it should be fixable in software

[Jivemen]

I think they updated the Viewer too see Net TV. That kind of software most be load in the TV memory. And that is a problem for a some Tv version with i think older of different Memory Modules.

[Chrissie18]

Hi,

great idea with the production week...

@all who have problems with Net TV
Please post your production week and model
(...)
Toengel@Alex

Model 40" 9705
VN1B (so Hungary)
year 2010
week 34

How do you get the standby software version number?

And lo and behold!!
After trying many times during reading of forum I got a connection for 1 time!
It's amazing Mike!

[Toengel]

How do you get the standby software version number?

Hi,

go to the CSM - press 123654 in TV mode - on page 2 it is written...

See pictures here: http://58pfl9955.wordpress.com/2011/...verffentlicht/

Toengel@Alex

[hassingl]

Hi,

140.39 does not solve anything regarding the Net TV issue... at least what I see...

Toengel@Alex

As expected the new firmware (new? 15 July 2011) did not solve the NetTV issue.
I called the Philips Helpdesk again and they told me that it's a standard procedure to recommend the installation of the newest firmware first. Also I had to clear the NetTV memory (menu/network configuration/NetTV memory).
After some tries I managed to start NetTV again. I had to configure it again (of course) after clearing the memory. NetTV is still very slow. Most of the times it wil not start, as before.
Tomorrow I have to call again and with the MAC-address a technician will look into the logs. To be honest, I do not expect anything from it.
They also told me that Philips is working hard to solve the performance issue and a new firmware will be released as soon as possible.

[beenstra2006]

I've exactly the same experiences as described by all orthers. When I bought my 42pfl7576 a few months ago the speed of NetTV was fine. Nowadays it's hopeless. Found a sub-solution to connect to NetTV via [Home] --> [Configuratio]n --> [Networkinstellingen] and re install the network connection.

Hypothesis: I use the USB port not only for my wireless NetTV dongle but also to connect to my photocamera. Is there a connection between the speed of NetTV and the multiple use of the USB port?

[Toengel]

Hi,

no - no connection. On my PFL the Wifi-Adaptor is integrated and no USB device is plugged in...

Toengel@Alex

[Jivemen]

Today a message from Philips.
Beste klant,

U heeft een probleem gemeld over de werking van NetTv van uw Philips televisie. Allereerst onze welgemeende excuses voor het ongemak. Wij realiseren ons hoe vervelend het is om geen gebruik te kunnen maken van de de NetTv optie.

Het Philips ontwikkelteam is met man en macht bezig om tot de juiste oplossing te komen voor dit probleem. Op dit moment wordt de test software zowel intern als door een consumenten panel getest. Voordat de software officieel wordt vrijgegeven moeten er echter nog meer testen plaatsvinden. Wij verwachten uiterlijk in week 36 klaar te zijn om u de nieuwe software toe te sturen waarna u weer eenvoudig en zorgeloos van uw Philips NetTv kunt genieten.

Ik hoop u hiermee voldoende geinformeerd te hebben. Mocht u toch nog vragen hebben dan staat onze klantenservice u graag te woord op het gratis nummer 0800-0230076.
U kunt ook terecht op www.philips.nl/support voor overige contact mogelijkheden.

Met vriendelijke groet,

Diane de Vaan

Consumer Care Manager Philips Benelux
==========================
Google Translate

Post from Philips.
Dear Customer,

You have a problem reported on the operation of NetTV of the Philips TV. Firstly, our sincere apologies for the inconvenience. We realize how annoying it is to not take advantage of the NetTV option.

The Philips development team is working with might and main to reach the correct solution to this problem. Currently, the test software, both internally and by a consumer panel tested. Before the software is officially released, however, more testing should take place. We expect the latest in week 36 to be ready for the new software to send and you easily back and carefree on the Philips NetTV enjoy.

I hope to have informed you sufficiently. If you still have questions, our customer happy to help you on the free number 0800-0230076.
You can also visit www.philips.nl / support for other contact options.

Sincerely,

Diane de Vaan

Philips Consumer Care Manager Benelux

[Alicia]

@Jivemen,

thanks for the update !

[hassingl]

Found a sub-solution to connect to NetTV via [Home] --> [Configuratio]n --> [Networkinstellingen] and re install the network connection.

This is indeed a workaround that sometimes seems to work.
I don't use the USB port at all. My TV is connected by wire.