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  1. #1
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    MCM7 System has stopped reading CD's

    I have a Phillips MCM7 Micro Hi-Fi System. I has suddenly stopped reading CD's When the CD is inserted, it says 'Insert CD'
    and when I eject the CD to try again, it then says 'Reading CD'.

    Is there some sort of master reset I can perform.

    Any other suggestions most welcome.

    Regards

    Mike McNamara

  2. #2
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    Hi,

    try to remove the power plug for some minutes - it often helps... Don't know if there are also firmware updates available...

    Toengel@Alex

  3. #3
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    Tried that but no luck. Another symptom is when the CD is in, it won't eject and I try and turn systerm off, the power keeps coming!!!! Any other suggestions?

    Mike

    Quote Originally Posted by Toengel View Post
    Hi,

    try to remove the power plug for some minutes - it often helps... Don't know if there are also firmware updates available...

    Toengel@Alex

  4. #4
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    MCM7 System has stopped reading CD's

    Where would anyone suggest getting support for my Systems problems?

  5. #5
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    Hi,

    it's time to call Philips service...

    Toengel@Alex

  6. #6
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    what s your exact model?

  7. #7
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    if you have tried everything and your device is still within warranty... is that better to go for a repair?
    knowing exactly what your model may help the Philips guy to get you support ...

    Say MCM700 series and MCM7000 series are quite different right?

  8. #8
    Philips - Cassandra
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    Hi mjmuk,

    I am sorry to hear that you are experiencing a problem with your MCM7 that is no longer reading discs.

    As you are unable to remove a disc inside of the hi-fi we would advise a hard reset by unplugging from the wall and disconnecting the power completely.

    If leaving your hi-fi turned off and unplugged from the wall for at least 30 minutes does not help to resolve the issue or release the disc - it would be best to get in contact with our UK customer care team with the model number (this can be found at the back of the unit on a white sticker) who will be happy to help you.

    Link to our contact page:

    http://www.support.philips.com/suppo...userCountry=gb

    Kind regards,
    Cassandra

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