Page 1 of 4 123 ... LastLast
Results 1 to 15 of 47
  1. #1
    New Member
    Points: 1,338, Level: 9
    Level completed: 94%, Points required for next Level: 12
    Overall activity: 0%
    Achievements:
    1 year registered1000 Experience PointsNew Achievement!

    Join Date
    Aug 2011
    Location
    Denmark
    Posts
    4
    Points
    1,338
    Level
    9
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    BBC iplayer - Found in apps but not working...

    Hi,

    Another question regarding my newly purchased BDP5200. I have found the bbc iplayer in the net tv apps, great I thought! So I go into the app, and I can view all the different categories, etc. But once I try to play something, I get an error message as follows:

    'Unfortunately this programme is not currently available

    BBC iPlayer was not able to connect to a required server. Please check your network connection and try again'


    Now I think I already know the answer to why I can't access iPlayer... I'm a UK guy living in Denmark, and as far as I know you can't view the iPlayer outside of the UK. But I just wanted to check (I would have thought that I would not have been able to find the app at all, but I did!)

    Anyone know a way around this, if there is one at all?

    Thanks in advance!

  2. #2
    Gold Member
    Points: 1,885, Level: 12
    Level completed: 12%, Points required for next Level: 265
    Overall activity: 0%
    Achievements:
    1 year registered1000 Experience PointsNew Achievement!

    Join Date
    Mar 2011
    Location
    Germany
    Posts
    276
    Points
    1,885
    Level
    12
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    4
    all users with a non UK IP will be blocked from the BBC.
    on a PC you can workaround with having a VPN to a UK provider but this is not possible with NeTTV.

  3. #3
    New Member
    Points: 1,008, Level: 8
    Level completed: 29%, Points required for next Level: 142
    Overall activity: 0%
    Achievements:
    1 year registered1000 Experience PointsNew Achievement!

    Join Date
    Aug 2011
    Posts
    5
    Points
    1,008
    Level
    8
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Hi,

    I've been getting the exact same error message on BBC iPlayer using my Philips Blu-ray player since before the weekend. I am based in the U.K. and I use BT as my ISP. I have successfully used the iPlayer app in the past. Perhaps this particular issue is not to do with country IP blocking?

    Thanks,

    Matthew.

  4. #4
    Bronze Member
    Points: 2,161, Level: 13
    Level completed: 4%, Points required for next Level: 289
    Overall activity: 0%
    Achievements:
    1 year registered1000 Experience PointsNew Achievement!

    Join Date
    Dec 2010
    Location
    Solihull, UK
    Posts
    21
    Points
    2,161
    Level
    13
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    I agree. I'm in the UK and have used the iplayer in the past but now it has stopped working. The message says 'cannot connect to the server' - all other apps are OK so I guess it's the Philips host where the problem lies. Please can this be sorted quickly as the BBC iplayer is probably the best bit of NetTV in the UK. Thanks

  5. #5
    New Member
    Points: 1,008, Level: 8
    Level completed: 29%, Points required for next Level: 142
    Overall activity: 0%
    Achievements:
    1 year registered1000 Experience PointsNew Achievement!

    Join Date
    Aug 2011
    Posts
    5
    Points
    1,008
    Level
    8
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Thanks Clarinet. I'm glad someone else in the U.K. is also having the same problem. All other Philips NetTV apps are working for me as well.

    Also, if I try to use iPlayer on my PC with the exact same internet connection, it works fine. Therefore I'm guessing that the BBC are using different servers to bring content via the Philips portal than they use for regular internet browsers. I'm not clear whether this is a Philips or BBC problem, but it definitely needs sorting out soon. Otherwise, with the continued lack of other useful Philips NetTV VOD services, I will have to consider using other branded hardware to access the internet on my TV.

  6. #6
    New Member
    Points: 988, Level: 8
    Level completed: 19%, Points required for next Level: 162
    Overall activity: 0%
    Achievements:
    1 year registered500 Experience PointsNew Achievement!

    Join Date
    Aug 2011
    Location
    MILTON KEYNES/ UK
    Posts
    5
    Points
    988
    Level
    8
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    iPlayer not working

    I've got the same problem on my BDP7600/12! everything but iplayer works. I get the same massage "Unfortunately this programme is not currently available, BBC iPlayer was not able to connect to a required server. Please check your network connection and try again"
    That well might be the reason for this particular application not working, but makes you wonder how come all other systems which are connected to the network working just fine.
    Can someone from Philips look into this (or at least say that they will). if any of you find a solution please shout! (UK)

  7. #7
    New Member
    Points: 971, Level: 8
    Level completed: 11%, Points required for next Level: 179
    Overall activity: 0%
    Achievements:
    1 year registered500 Experience PointsNew Achievement!

    Join Date
    Sep 2011
    Location
    UK
    Posts
    2
    Points
    971
    Level
    8
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Same problem here with a BDP5200/05. I'm in the UK, have a wired netwrok connection and all the other Net TV apps work ok. iPlayer works fine on a Panasonic Freesat HDR connected to the same ethernet port so it seems to be a problem at Philips end.

  8. #8
    New Member
    Points: 1,008, Level: 8
    Level completed: 29%, Points required for next Level: 142
    Overall activity: 0%
    Achievements:
    1 year registered1000 Experience PointsNew Achievement!

    Join Date
    Aug 2011
    Posts
    5
    Points
    1,008
    Level
    8
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    FYI I have received a reply from BBC iPlayer who say "We are aware of this issue and are looking into ways to resolve it." So here's hoping!

    Looking at their FAQs, it appears that there is also a similar problem with Samsung Blu-Ray players at the moment.

  9. #9
    New Member
    Points: 945, Level: 7
    Level completed: 98%, Points required for next Level: 5
    Overall activity: 0%
    Achievements:
    1 year registered500 Experience PointsNew Achievement!

    Join Date
    Sep 2011
    Location
    England
    Posts
    3
    Points
    945
    Level
    7
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    I too am having the same issue, am using the BDP7500B2/05 model, been having the issue for last few days, it was working when previously used. Contacted Philips support who informed me it was most likely a BBC server issue and to try from a PC, when tried from a PC it works without problem. Please get this fixed asap.

  10. #10
    Moderator
    Points: 30,870, Level: 54
    Level completed: 2%, Points required for next Level: 1,080
    Overall activity: 0%
    Achievements:
    1 year registeredOverdrive1000 Experience PointsNew Achievement!25000 Experience Points
    Philips - Mark's Avatar
    Join Date
    Jun 2011
    Posts
    423
    Points
    30,870
    Level
    54
    Thanks
    0
    Thanked 6 Times in 6 Posts
    Rep Power
    10
    We are waiting for a fix by BBC in their App.
    Forum Mod

  11. #11
    New Member
    Points: 988, Level: 8
    Level completed: 19%, Points required for next Level: 162
    Overall activity: 0%
    Achievements:
    1 year registered500 Experience PointsNew Achievement!

    Join Date
    Aug 2011
    Location
    MILTON KEYNES/ UK
    Posts
    5
    Points
    988
    Level
    8
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Quote Originally Posted by Philips - Mark View Post
    We are waiting for a fix by BBC in their App.
    Thanks for following this up.

  12. #12
    New Member
    Points: 925, Level: 7
    Level completed: 88%, Points required for next Level: 25
    Overall activity: 0%
    Achievements:
    1 year registered500 Experience PointsNew Achievement!

    Join Date
    Sep 2011
    Posts
    4
    Points
    925
    Level
    7
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Quote Originally Posted by Philips - Mark View Post
    We are waiting for a fix by BBC in their App.
    Dear Mark
    I received my new BDP7600 yesterday to find that iplayer app would not work here in UK. Of course, it is pretty disappointing to receive a new item that does not work as it should and waste quite a bit of time before finding there is this problem without a present solution!

    Please could you let us know an approximate timescale for the fix, if possible, and how we will be made aware when the problem is sorted. Many thanks.

  13. #13
    Diamond Member
    Points: 51,912, Level: 70
    Level completed: 55%, Points required for next Level: 638
    Overall activity: 100.0%
    Achievements:
    Recommendation Second ClassTagger First ClassOverdrive1000 Experience PointsNew Achievement!
    Awards:
    Posting Award

    Join Date
    Oct 2010
    Posts
    6,059
    Points
    51,912
    Level
    70
    Thanks
    157
    Thanked 176 Times in 157 Posts
    Rep Power
    10
    Hi,

    BBC is responsible for the App - maybe you should ask them (too) ...

    Toengel@Alex

  14. #14
    New Member
    Points: 925, Level: 7
    Level completed: 88%, Points required for next Level: 25
    Overall activity: 0%
    Achievements:
    1 year registered500 Experience PointsNew Achievement!

    Join Date
    Sep 2011
    Posts
    4
    Points
    925
    Level
    7
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Quote Originally Posted by Toengel View Post
    Hi,

    BBC is responsible for the App - maybe you should ask them (too) ...

    Toengel@Alex
    Of course I will try, but I was rather hoping that pressure from Philips might be more effective than from an individual like me!

  15. #15
    Bronze Member
    Points: 2,403, Level: 13
    Level completed: 85%, Points required for next Level: 47
    Overall activity: 6.0%
    Achievements:
    1 year registered1000 Experience PointsNew Achievement!

    Join Date
    Sep 2011
    Location
    Oxford
    Posts
    47
    Points
    2,403
    Level
    13
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Hi...
    Just bought a BDP5200, partly on the strength of its iPlayer support... when I hit trouble, google found this page pretty quickly and stopped me from wasting too much time on it.
    Haven't yet upgraded the firmware but it looks like that isn't gonna help me. (Tho hopefully it'll improve the so-bad-it's-pointless browser - can't navigate properly within a page?)

    Would indeed be great if Mark (or other Philips person) could give us an idea of whether the BBC have indicated how long it'll take.
    Ta!

Page 1 of 4 123 ... LastLast

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •