BBC iplayer - Found in apps but not working...

**cel** · 08-11-2011, 01:35 PM

Hi,

Another question regarding my newly purchased BDP5200. I have found the bbc iplayer in the net tv apps, great I thought! So I go into the app, and I can view all the different categories, etc. But once I try to play something, I get an error message as follows:

'Unfortunately this programme is not currently available

BBC iPlayer was not able to connect to a required server. Please check your network connection and try again'

Now I think I already know the answer to why I can't access iPlayer... I'm a UK guy living in Denmark, and as far as I know you can't view the iPlayer outside of the UK. But I just wanted to check (I would have thought that I would not have been able to find the app at all, but I did!)

Anyone know a way around this, if there is one at all?

Thanks in advance!

**a_Tom** · 08-11-2011, 01:40 PM

all users with a non UK IP will be blocked from the BBC.
on a PC you can workaround with having a VPN to a UK provider but this is not possible with NeTTV.

**mjbrant** · 08-11-2011, 10:32 PM

Hi,

I've been getting the exact same error message on BBC iPlayer using my Philips Blu-ray player since before the weekend. I am based in the U.K. and I use BT as my ISP. I have successfully used the iPlayer app in the past. Perhaps this particular issue is not to do with country IP blocking?

Thanks,

Matthew.

**Clarinet** · 08-19-2011, 09:41 PM

I agree. I'm in the UK and have used the iplayer in the past but now it has stopped working. The message says 'cannot connect to the server' - all other apps are OK so I guess it's the Philips host where the problem lies. Please can this be sorted quickly as the BBC iplayer is probably the best bit of NetTV in the UK. Thanks

**mjbrant** · 08-19-2011, 11:23 PM

Thanks Clarinet. I'm glad someone else in the U.K. is also having the same problem. All other Philips NetTV apps are working for me as well.

Also, if I try to use iPlayer on my PC with the exact same internet connection, it works fine. Therefore I'm guessing that the BBC are using different servers to bring content via the Philips portal than they use for regular internet browsers. I'm not clear whether this is a Philips or BBC problem, but it definitely needs sorting out soon. Otherwise, with the continued lack of other useful Philips NetTV VOD services, I will have to consider using other branded hardware to access the internet on my TV.

**KAV69** · 09-01-2011, 06:24 AM

I've got the same problem on my BDP7600/12! everything but iplayer works. I get the same massage "Unfortunately this programme is not currently available, BBC iPlayer was not able to connect to a required server. Please check your network connection and try again"
That well might be the reason for this particular application not working, but makes you wonder how come all other systems which are connected to the network working just fine.
Can someone from Philips look into this (or at least say that they will). if any of you find a solution please shout! (UK)

**Bedford** · 09-01-2011, 05:57 PM

Same problem here with a BDP5200/05. I'm in the UK, have a wired netwrok connection and all the other Net TV apps work ok. iPlayer works fine on a Panasonic Freesat HDR connected to the same ethernet port so it seems to be a problem at Philips end.

**mjbrant** · 09-02-2011, 05:36 PM

FYI I have received a reply from BBC iPlayer who say "We are aware of this issue and are looking into ways to resolve it." So here's hoping!

Looking at their FAQs, it appears that there is also a similar problem with Samsung Blu-Ray players at the moment.

**MrC** · 09-20-2011, 05:54 PM

I too am having the same issue, am using the BDP7500B2/05 model, been having the issue for last few days, it was working when previously used. Contacted Philips support who informed me it was most likely a BBC server issue and to try from a PC, when tried from a PC it works without problem. Please get this fixed asap.

**Philips - Mark** · 09-20-2011, 06:13 PM

We are waiting for a fix by BBC in their App.

**KAV69** · 09-20-2011, 06:59 PM

Originally Posted by Philips - Mark

We are waiting for a fix by BBC in their App.

Thanks for following this up.

**elwils** · 09-21-2011, 08:56 AM

Originally Posted by Philips - Mark

We are waiting for a fix by BBC in their App.

Dear Mark
I received my new BDP7600 yesterday to find that iplayer app would not work here in UK. Of course, it is pretty disappointing to receive a new item that does not work as it should and waste quite a bit of time before finding there is this problem without a present solution!

Please could you let us know an approximate timescale for the fix, if possible, and how we will be made aware when the problem is sorted. Many thanks.

**Toengel** · 09-21-2011, 08:59 AM

Hi,

BBC is responsible for the App - maybe you should ask them (too) ...

Toengel@Alex

**elwils** · 09-21-2011, 09:04 AM

Originally Posted by Toengel

Hi,

BBC is responsible for the App - maybe you should ask them (too) ...

Toengel@Alex

Of course I will try, but I was rather hoping that pressure from Philips might be more effective than from an individual like me!

**neilski** · 09-26-2011, 09:08 PM

Hi...
Just bought a BDP5200, partly on the strength of its iPlayer support... when I hit trouble, google found this page pretty quickly and stopped me from wasting too much time on it.
Haven't yet upgraded the firmware but it looks like that isn't gonna help me. (Tho hopefully it'll improve the so-bad-it's-pointless browser - can't navigate properly within a page?)

Would indeed be great if Mark (or other Philips person) could give us an idea of whether the BBC have indicated how long it'll take.
Ta!

Topic: BBC iplayer - Found in apps but not working...

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